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Event Services Manager

2 months ago

Bellaire, Michigan, United States Shanty Creek Full time
Job Overview

Sign-On Bonus: This role is eligible for a $1,000 sign-on bonus.

Company Commitment: At Shanty Creek Resorts, we pride ourselves on delivering a distinctive Up North experience. Our dedicated team is committed to providing exceptional service and warm hospitality, fostering enduring relationships with our guests, employees, and the community.

Role Summary:

The Event Services Manager is accountable for overseeing the front-of-house operations for food and beverage during group events. This position entails direct supervision of front-of-house personnel, training, and ensuring the ambiance and cleanliness of the event spaces are maintained according to established standards.

Key Responsibilities:

  • Evaluate banquet event orders and staffing requirements to ensure optimal service levels.
  • Coordinate with suppliers to guarantee timely delivery of necessary items for scheduled events.
  • Manage daily operations and ensure proper linen arrangements for all function areas.
  • Participate in pre-event and post-event meetings as required by the conference services team.
  • Maintain daily communication with group services and culinary staff to address any last-minute adjustments.
  • Inspect event spaces for cleanliness and ensure setup aligns with event specifications.
  • Document staff attendance and punctuality.
  • Monitor employee appearance and adherence to dress codes.
  • Assess and adjust lighting, temperature, and music to create a welcoming atmosphere.
  • Delegate opening tasks and confirm their completion.
  • Prepare seating arrangements and oversee service staff.
  • Observe staff performance to ensure compliance with service standards and provide coaching as needed.
  • Implement standard operating procedures for revenue management and cost control.
  • Ensure compliance with all legal regulations, including labor laws and health standards.
  • Enforce company policies and procedures consistently.
  • Maintain a visible presence during events to address any guest inquiries or issues.
  • Ensure the cleanliness and organization of the assigned areas by adhering to cleaning schedules.
  • Adjust staffing levels based on event attendance.
  • Assign closing tasks and verify their completion.
  • Complete billing and service charge documentation, ensuring accuracy.
  • Review staff schedules to prevent overtime and conflicts.
  • Assist in the planning and modification of banquet menus.
  • Ensure compliance with hiring protocols, including maintaining Minor Logs.
  • Perform additional duties as assigned.

Qualifications:

1-2 years of relevant experience or training is preferred.

Education:

A high school diploma or equivalent from an accredited institution; or a combination of education and experience that meets these requirements.

Essential Skills:

  • Must be at least 18 years old.
  • Possession of a valid driver's license is required.
  • Preferred certifications include TAM, Servsafe, and/or TiPS.
  • Basic mathematical skills.
  • Strong knowledge of food and service operations.
  • Friendly demeanor and excellent communication skills.
  • Customer service-oriented with strong interpersonal skills.
  • Basic safety awareness.
  • Proactive and organized.
  • Reliable attendance.
  • Ability to foster client relationships.

Work Environment:

The physical demands and work environment outlined here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

  • Work may involve exposure to varying temperatures, including hot and cold environments.
  • This position may require working in proximity to hot equipment and handling various food products.
  • Regular use of hands and fingers is necessary.
  • Frequent reaching, talking, and listening are required.
  • Occasional standing, walking, stooping, kneeling, or crawling may be necessary.
  • Ability to lift and/or move up to 25 pounds regularly.