Senior Systems Engineer

2 days ago


Charlotte, North Carolina, United States Global Channel Management Full time
About the Job

We are seeking a highly skilled Senior Systems Engineer to join our team at Global Channel Management. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our enterprise systems infrastructure.

Key Responsibilities
  • Work on production issues and provide timely diagnostics, recommendations, and resolution.
  • Interface with upstream and downstream applications and business operations teams on issues and problems.
  • Identify areas of improvement in end-user support, implementing automation and monitoring.
  • Interpret and appropriately triage IT issues reported by users.
  • Create monitoring dashboards and individual monitoring tests to ensure timely notification of production issues.
  • Learn new technologies as requested.
  • Participate in an on-call rotation and respond to after-hours issues as needed.
Requirements
  • 3 or more years of experience working with Windows and Linux operating systems.
  • 3 or more years of experience working with Enterprise Content Management (ECM) systems, preferably Mobius.
  • 3 or more years of experience working with Oracle databases.
  • Proficiency with scripting and automation, including Batch, Postman, or PowerShell.
  • Proficiency in troubleshooting and root cause analysis (RCA) of complex technical issues.
  • Development/support experience in Java using the Spring Framework platform.
  • Development/support experience in Microservices using containerization and cloud technologies.
  • Proficiency with monitoring and alerting tools, such as Splunk, Dynatrace, or Grafana.
Preferred Skills
  • Experience with ITIL applications, such as ServiceNow.
  • Proficiency with Webserver technology, Apache Tomcat preferred.
  • Experience with Mainframe.
  • Experience with network load balancing, such as F5.
  • Experience with creation and administration of SharePoint and Confluence.
What We Offer

As a Senior Systems Engineer at Global Channel Management, you will have the opportunity to work on complex technical issues, learn new technologies, and contribute to the growth and success of our organization.



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