Smooth Guest Arrival Coordinator
3 weeks ago
Are you looking for a challenging and rewarding role in the hospitality industry? As a Front Desk Clerk at PCH Hotels & Resorts, you will have the opportunity to create lasting impressions on our guests and be part of a dynamic team that prides itself on delivering exceptional service.
About the RoleThis position is ideal for individuals who are passionate about providing outstanding customer service and are skilled at problem-solving. As a Front Desk Clerk, you will be responsible for ensuring a smooth guest experience from arrival to departure.
We offer a comprehensive benefits package, including:
- Health, Dental, Vision, and Life Insurance with FSA and HSA options
- Short- and Long-Term Disability
- Paid holidays, Vacations, PTO, and Sick Leave
- 401k with matching
- Tuition Reimbursement
- Hotel and Food and Beverage Discounts
Key responsibilities include:
Main Responsibilities- Provide warm and welcoming greetings to guests, setting the tone for a positive stay
- Efficiently assign rooms based on guest preferences, room availability, and hotel policies
- Issue room keys and provide clear instructions to ensure a smooth arrival process
- Respond to guest inquiries and concerns in a professional and courteous manner
- Maintain accurate records and handle financial transactions with precision and integrity
- Collaborate with colleagues to ensure seamless communication and a high level of service delivery
The estimated salary for this position is $40,000 - $50,000 per year, depending on experience and qualifications.
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Guest Experience Coordinator
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