Customer Service Representative
4 days ago
The estimated salary for this position is $18.50 per hour, based on industry standards and comparable positions in the hospitality sector.
We offer a comprehensive benefits package, including:
* Health, Dental, Vision, and Life Insurance
* Short and Long-Term Disability
* Paid holidays, Vacations, PTO, and Sick Leave
* 401(k) with matching
* Tuition Reimbursement
* Hotel and Food and Beverage Discounts
This role offers a unique opportunity to work in a dynamic environment and contribute to creating memorable experiences for our guests. As a member of our hospitality team, you will be responsible for providing exceptional service to our guests while maintaining high hospitality standards. This includes verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, as well as handling guest concerns in a professional and timely manner.
Key Responsibilities
- Warmly greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
- Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
- Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
Requirements
We are seeking a highly motivated and results-driven individual with excellent communication skills and a passion for delivering exceptional customer service. The ideal candidate will possess a strong understanding of hotel operations and be able to work effectively in a fast-paced environment.
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