Front Desk Associate
3 days ago
About PCH Hotels & Resorts
">We pride ourselves on delivering exceptional service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience.
As a member of our hospitality team, you will be responsible for providing smooth guest arrival and departure procedures while maintaining high hospitality standards.
Key Responsibilities
- Verify the accuracy of room blocks, pre-registration, and pre-assignment of rooms.
- Assign rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status.
- Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
- Respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions.
- Maintain up-to-date knowledge of groups or events in-house and current local events.
- Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
- Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner.
Compensation and Benefits
We offer a robust compensation and benefits package, including:
- Health, Dental, Vision and Life Insurance including FSA and HSA options
- Short and Long-Term Disability
- Paid holidays, Vacations, PTO and Sick Leave.
- 401k with matching
- Tuition Reimbursement
- Hotel and Food and Beverage Discounts
Estimated Salary: $45,000 - $60,000 per year
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