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Customer Service Representative

2 months ago

Zephyrhills, Florida, United States Oldcastle APG Full time

About the Role

This position is responsible for delivering exceptional customer experiences by providing timely and effective support, guidance, and resolution to client inquiries or issues.

Key Responsibilities

  • Assist customers with product questions, ordering, and tracking
  • Enter orders into the system for billing and delivery
  • Prepare quotes and coordinate mailings of literature and samples
  • Coordinate delivery schedules with dispatch
  • Maintain a well-stocked inventory of merchandise and sales brochures
  • Retrieve necessary information for the credit department
  • Issue credits or debits accurately when applicable
  • Manage incoming calls and voice mails
  • Take sales orders from sales representatives and customers via phone, radio, email, and text message
  • Assist walk-in counter customers
  • Process cash payments and run credit card approvals and check approvals
  • Categorize, file, scan, and maintain ship ticket copies and customer records for audit purposes
  • Print and distribute e-mailed customer purchase orders

Requirements

  • Experience within the Paver or Masonry business is a plus, but not mandatory
  • High school diploma or equivalent, or a comparable combination of education, experience, or training in a related field
  • Proficient in Microsoft Office Suite
  • Good basic math skills
  • Strong organizational and problem-solving skills
  • Experience with multi-line phone systems
  • Attention to detail
  • Excellent phone and verbal communication skills, along with active listening
  • Ability to multitask

About Oldcastle APG

Oldcastle APG is the leading provider of outdoor living solutions in North America, with an award-winning portfolio that enables customers to Live Well Outside. Our collection of premier building products creates inviting outdoor spaces where people connect, reflect, and recharge.

What We Offer

  • Highly competitive base pay
  • Comprehensive medical, dental, and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion