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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at the City of Zephyrhills. The ideal candidate will have excellent communication skills, a strong customer service background, and the ability to work in a fast-paced environment.
Key Responsibilities- Provide exceptional customer service to residents and visitors, responding to inquiries and resolving issues in a timely and professional manner.
- Process utility payments, work orders, and consumption reports, ensuring accuracy and attention to detail.
- Assist visitors to City Hall, providing directions, answering questions, and maintaining a positive and welcoming atmosphere.
- Perform other related duties as assigned, including scanning and filing documents.
- High school diploma or equivalent required.
- Experience in modern office practices and procedures, including computer operation and standard office equipment.
- Ability to handle money and maintain confidentiality.
- Knowledge of utility billing procedures and collections preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
The City of Zephyrhills offers a competitive salary range, excellent benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
