Customer Service Representative

4 weeks ago


Zephyrhills, Florida, United States Bass Pro Shops Full time
Job Summary:

The Customer Relations Associate is responsible for providing exceptional customer service and ensuring a positive shopping experience for all customers. This role involves greeting and acknowledging customers, handling merchandise with care, and providing information and direction to customers.

Key Responsibilities:

Securing all firearms brought into the store with trigger locks
Checking in all Vendor representatives and completing visitor log information
Supporting a strong commitment to world-class customer service and ensuring a pleasant and productive shopping experience
Greeting all customers as they enter the store in a friendly and outgoing manner
Handling customer merchandise returns and completing refund/exchange paperwork
Selling Hunting and Fishing Licenses
Administering incentive and reward programs
Remaining product knowledgeable and aware of advertised sales
Maintaining a clean and well-stocked work area
Following all Company Policies and Procedures

Requirements:

High school diploma or equivalent experience
Ability to calculate figures and make change to customers
Ability to communicate in a friendly and professional manner
Ability to establish and maintain effective working relationships
Ability to operate a computerized Point of Sale register system

Benefits:

Enjoy discounts on retail merchandise and restaurants
Participate in a comprehensive benefits package, including dental, vision, and 401(k) retirement savings
Enjoy paid holidays and vacation time
Participate in the Bass Pro Cares Fund
And more

Bass Pro Shops is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at .

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