Customer Service Team Lead

4 weeks ago


Zephyrhills, Florida, United States Lineage Logistics Full time

Job Summary:

We are seeking a highly skilled Customer Service Team Lead to join our team at Lineage Logistics. As a key member of our operations team, you will be responsible for leading and training a team of customer service representatives who provide timely and effective support to our internal and external customers.

Key Responsibilities:

  • Plan, assign, and direct the work of a customer care team
  • Ensure timely customer follow-up on all issues or concerns
  • Act as liaison between operations and customers by managing account and account needs
  • Communicate concerns and route reports to appropriate team members
  • Partner with Operations to prepare daily, weekly, and monthly reports of customer activities
  • Provide ongoing training to team members as needed

Requirements:

  • 2 years customer service experience in a warehouse and/or logistics environment
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers
  • Excellent organizational skills, including the ability to multi-task and prioritize workload
  • Proficient computer skills, including Microsoft Office Suite
  • Basic math skills
  • Demonstrated phone and email skills
  • Ability to work a flexible work schedule and shift, including weekends if needed

Why Lineage Logistics?

At Lineage Logistics, we are committed to providing our customers with exceptional service and support. As a Customer Service Team Lead, you will play a critical role in helping us achieve this goal. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Lineage Logistics is an Equal Employment Opportunity Employer.



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