Customer Service Team Lead
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Team Lead to join our team at Lineage Logistics. As a key member of our operations team, you will be responsible for leading and training a team of customer service representatives who provide timely and effective support to our internal and external customers.
Key Responsibilities:
- Plan, assign, and direct the work of a customer care team
- Ensure timely customer follow-up on all issues or concerns
- Act as liaison between operations and customers by managing account and account needs
- Communicate concerns and route reports to appropriate team members
- Partner with Operations to prepare daily, weekly, and monthly reports of customer activities
- Provide ongoing training to team members as needed
Requirements:
- 2 years customer service experience in a warehouse and/or logistics environment
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- Basic math skills
- Demonstrated phone and email skills
- Ability to work a flexible work schedule and shift, including weekends if needed
Why Lineage Logistics?
At Lineage Logistics, we are committed to providing our customers with exceptional service and support. As a Customer Service Team Lead, you will play a critical role in helping us achieve this goal. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
Lineage Logistics is an Equal Employment Opportunity Employer.
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