Refugee Services Case Manager
4 weeks ago
Provides resettlement and support services to qualifying refugee clients in accordance with contract, organization, and accreditation standards.
Duties and Responsibilities- Assess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with Operational Guidance.
- Coordinate all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.
- Complete home safety inspections. Furnish homes with furniture and required supply items.
- Conduct initial airport reception and home safety orientation for arriving refugees.
- Provide initial orientation and develop resettlement plan for new clients. Conduct ongoing cultural orientation and complete assessments demonstrating clients understanding and information retention.
- Complete applications for Social Security card, public benefits, and other applicable registrations within the required time periods.
- Document all visits, case activity, and all efforts to meet refugee material needs as outlined by Operational Guidance.
- Maintain relevant reports and statistics related to client activities and program services. Complete program reports within required timeframe securing all required signatures.
- Manage agency resettlement funds on behalf of assigned cases, monitoring balances, and ensuring proper entry of vouchers and supporting documentation.
- Arrange client appointments and provide transportation for all services as required or needed, in compliance with applicable child safety laws.
- Bachelor's degree in social work, psychology, public health, or community services preferred, or equivalent experience working with refugees or other vulnerable populations.
- Minimum one year experience in a culturally diverse environment or community services preferred.
- Ability to work effectively in a cross-cultural context. Ability and willingness to work with refugees and other New Americans.
- Ability to speak, read, and write fluent English. Fluent in the native language of refugee clients preferred with the ability to translate in both written and verbal forms.
- Ability to demonstrate compassion and patience towards persons served. Basic understanding of refugee services.
- Ability to work constructively with staff and clients. Ability and willingness to work as part of a team in achieving common goals. Basic knowledge of employment recruiting, interviewing, placement techniques, and procedures.
- Strong public speaking skills. Ability to relate creatively to representatives of various companies, community organizations, and governmental agencies.
- Ability to identify needs, interests, aptitudes, skills, and problems, and refer clients to appropriate support services, agencies, and programs.
- Basic knowledge of and ability to learn local employer community within specific geographic area.
- Knowledge of or ability to learn to utilize various computer programs, including Excel spreadsheet and graphic programs.
- Automobile travel required.
- Valid unrestricted driver's license with good driving record and reliable personal transportation suitable for safely transporting clients. Valid proof of automobile insurance.
- Stands and moves about indoors and outdoors.
- Stoops, bends, twists, and frequently lifts supplies up to 25 lbs.
- Hand-eye coordination.
- Hand and finger dexterity.
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