Current jobs related to Customer Experience Specialist - Westport Connecticut - Terrain

  • Omni Service Specialist

    2 months ago

    Westport, Connecticut, United States Terrain Full time

    Job SummaryThe Omni Service Specialist plays a critical role in delivering exceptional customer experiences by supporting omni-channel processes. This position is responsible for picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.Key ResponsibilitiesCustomer...

  • Omni Service Specialist

    2 months ago

    Westport, Connecticut, United States Terrain Full time

    Job SummaryThe Omni Service Specialist plays a crucial role in delivering exceptional customer experiences by supporting omni-channel processes. This position involves picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.Key ResponsibilitiesCustomer...

  • Key Holder

    2 months ago

    Westport, Connecticut, United States Terrain Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Key Holder to join our team at Terrain. As a Key Holder, you will play a key role in creating a customer-centric environment and supporting the store leadership team in service, selling, and daily processes.Key ResponsibilitiesCustomer ExperienceCollaborate with the leadership team to...

  • Key Holder

    7 days ago

    Westport, Connecticut, United States Terrain Full time

    Key Holder Role SummaryA Dcor Key Holder at Terrain contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.Key Responsibilities:Customer ExperienceCollaborate with the leadership team...

  • Customer Experience Liaison

    4 weeks ago

    Westport, Connecticut, United States Kane Footwear Full time

    About UsKANE Footwear is a leading provider of active recovery footwear, dedicated to helping individuals recover better. Our mission is to create sustainable, high-quality products that support the well-being of modern athletes.Position OverviewThe Customer Experience Coordinator role is a critical position within our organization, responsible for...

  • Customer Experience Coordinator

    4 weeks ago

    Westport, United States Kane Footwear Full time

    About Us: KANE is on a mission to help you recover better. Since launching our business in 2021, KANE has quickly become a leader in active recovery footwear that is sustainably designed for modern athletes. We believe recovery is an important part of wellness, so we're making better footwear for it. "Several years ago, I began to noticing the footwear...

  • Customer Experience Coordinator

    1 month ago

    Westport, United States Kane Footwear Full time

    About Us: KANE is on a mission to help you recover better. Since launching our business in 2021, KANE has quickly become a leader in active recovery footwear that is sustainably designed for modern athletes. We believe recovery is an important part of wellness, so we're making better footwear for it. "Several years ago, I began to noticing the footwear...

  • Customer Experience Coordinator

    1 month ago

    Westport, United States Kane Footwear Full time

    About Us: KANE is on a mission to help you recover better. Since launching our business in 2021, KANE has quickly become a leader in active recovery footwear that is sustainably designed for modern athletes. We believe recovery is an important part of wellness, so we're making better footwear for it. "Several years ago, I began to noticing the footwear...

  • IT Customer Experience Manager

    1 month ago

    Connecticut, United States Kaman Corporation Full time

    Job Title: IT Customer Experience ManagerKaman Corporation is seeking a highly skilled IT Customer Experience Manager to lead our IT Customer Experience team and manage the day-to-day operations of IT client device, mobility, and service activity.Key Responsibilities:Manage staff and day-to-day operations of IT client device, mobility, and service...

  • Sales Associate

    2 weeks ago

    Westport, Connecticut, United States Terrain Full time

    Customer ExperienceWe are seeking a skilled Sales Associate to join our team at Terrain. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences through personalized attention and product knowledge.Key Responsibilities:Exceed customer expectations by building genuine, long-lasting relationshipsShare product...

  • Sales Associate

    2 weeks ago

    Westport, Connecticut, United States Crate&Barrel Full time

    pWe're seeking a highly motivated Sales Associate to join our team at Crate and Barrel. As a Sales Associate, you will be at the heart of our customers' experience, providing exceptional customer service and ensuring a seamless shopping experience./ppbKey Responsibilities:/b/pulliMeet daily sales goals and become an expert on our products/liliAnswer...

  • Sales Assistant

    2 weeks ago

    Westport, Connecticut, United States COBS Bread Full time

    Job OverviewAt COBS Bread, we're seeking a highly motivated and customer-focused Sales Assistant to join our team. As a Sales Assistant, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and contributing to the success of our bakery.Key Responsibilities:Provide excellent customer service,...

  • Sales Associate

    2 months ago

    Westport, Connecticut, United States Terrain Full time

    About the RoleThis position is located at a Terrain store, where you will contribute to driving sales by naturally engaging customers on common interests in home decor and gardening.Key ResponsibilitiesCustomer ExperienceExceed customer expectations by building genuine, long-lasting relationships through personalized attention; actively shares details to...

  • Sales Associate

    2 months ago

    Westport, Connecticut, United States Terrain Full time

    About the RoleThis position is located at a Terrain store, where you will contribute to driving sales by naturally engaging customers on common interests in home decor and gardening.Key ResponsibilitiesCustomer ExperienceExceed customer expectations by building genuine, long-lasting relationships through personalized attention; actively shares details to...

  • Sales Associate

    6 days ago

    Westport, Connecticut, United States Terrain Full time

    Role Summary: As a Nursery Sales Associate at Terrain, you will contribute to driving sales by naturally engaging customers on common interests in home decor and gardening. You will uphold our four promises: to welcome, to inspire, to inform, and to appreciate our customers.Key Responsibilities:Customer Experience: Exceed customer expectations by building...

  • Retail Sales Associate

    7 days ago

    Westport, Connecticut, United States Gap Inc. Full time

    About AthletaWe're on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.As a Brand Associate, you'll be an integral part of our team and bring our brand to life for our customers.Key Responsibilities:Engage and connect with customers by...

  • Anthropologie Sales Associate

    7 days ago

    Westport, Connecticut, United States Anthropologie Full time

    Role SummaryA Sales Associate at Anthropologie contributes to driving sales through providing a genuine and unique experience to each customer. This role requires a strong ability to engage with customers, understand their needs, and provide personalized suggestions to enhance their shopping experience.Key ResponsibilitiesCustomer ExperienceInitiate genuine...

  • Retail Sales Associate

    2 weeks ago

    Westport, Connecticut, United States HomeGoods Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at HomeGoods. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.Key...

  • Retail Sales Associate

    7 days ago

    Westport, Connecticut, United States Gap Inc. Full time

    About Gap Inc.Gap Inc. is a leading American clothing and accessories retailer that has been a part of the fashion industry for over 50 years. Our brand is built on a foundation of optimism, American style, and a commitment to equality and diversity.The RoleIn this role, you will be responsible for providing exceptional customer service and creating a...

  • Retail Sales Associate

    7 days ago

    Westport, Connecticut, United States Saatva Full time

    About the Role:As a Retail Sales Associate at Saatva, you will be the face of our luxury mattress brand, providing exceptional customer experiences in our Viewing Room. You will be responsible for explaining the value proposition of our products, troubleshooting and solving consumer issues, and creating a world-class experience for our customers.Key...

Customer Experience Specialist

2 months ago

Westport Connecticut, United States Terrain Full time
Job Summary

The Customer Experience Specialist plays a vital role in supporting the customer experience by contributing to omni service processes. This position is responsible for picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.

Key Responsibilities
  • Customer Experience
    • Strategically process order queues and daily workloads to prevent backlogs, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
    • Maintain standards through the use of proper packaging to exceed customer product expectations.
    • Effectively use store technology to ensure a seamless omni-channel shopping experience for customers.
  • Business Operations
    • Oversee the omni process to ensure fill rates are maintained and brand standards are followed.
    • Oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
    • Adhere to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support store profitability.
  • Communication + Relationships
    • Communicate daily with the leadership team on omni processes to ensure task completion.
    • Proactively escalate issues that may impact the ability to fulfill orders.
    • Collaborate with store leadership to share progress on results, while articulating support needs to maximize efficiency.
    • Set an energized pace to establish and maintain omni-channel standards and service level agreements.
Requirements
  • Ability to work flexible hours to meet store omni channel demand.
  • Proven track record in leading operational processes and achieving measurable results.
  • Eagerness to learn and grow within the organization.