Front Desk Representative

2 days ago


Cary, North Carolina, United States Summit Hospitality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the TownePlace Suites Cary. As a key member of our guest service team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Provide top-notch customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Run shift reports and journals from our Front Office Systems, ensuring accuracy and attention to detail.
  • Prepare daily arrivals and departure reports, focusing on guest requests and preferences.
  • Make corrections and adjustments as needed, handling computer problems and discrepancies in the Front Desk System.
  • Ensure complete guest satisfaction, resolving issues and concerns in a tactful and professional manner.
  • Complete guest registration processes, verifying and imprinting guest credit cards for authorization.
  • Assign guest rooms based on preferences and availability, driving revenue management by selling rooms at various rates.
  • Handle guest issues and concerns, working to achieve a satisfactory resolution.
  • Answer questions about hotel facilities and services, providing recommendations for local area restaurants, points of interest, and transportation.
  • Maintain the cleanliness of the front desk, lobby, and back office, adhering to quality standards for the hotel brand and Summit Hospitality Group.
  • Participate in hotel safety committees and ensure emergency procedures are understood and followed.
Requirements
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic computer skills, with experience in Front Office Systems and cash handling.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required, with experience in hospitality or customer service preferred.


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