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Guest Services Representative at Summit Hospitality

2 months ago

Cary, North Carolina, United States Summit Hospitality Incorporated Full time
Job Overview

We are seeking a dynamic, customer-focused individual to become a vital part of our guest services team. This role involves:

Key Responsibilities:

  • Delivering exceptional hospitality to all guests at all times.
  • Welcoming guests with a friendly demeanor and assisting them throughout their stay.
  • Managing reservations, check-ins, and check-outs efficiently.
  • Addressing guest inquiries and resolving any issues that may arise during their visit.
  • Utilizing computer systems effectively for guest registration and reservation management.
  • Handling cash transactions accurately and maintaining a balanced cash drawer.
  • Assigning rooms based on guest preferences and availability.
  • Promoting hotel services and amenities to enhance guest experience.
  • Maintaining cleanliness and organization of the front desk and lobby areas.
  • Collaborating with other departments to ensure a seamless guest experience.

Qualifications:

  • Strong interpersonal and communication skills.
  • Ability to handle guest concerns with professionalism and tact.
  • Familiarity with front office operations and computer systems.
  • Attention to detail and commitment to guest satisfaction.

This position is essential in upholding the high standards of Summit Hospitality Incorporated, ensuring every guest feels valued and well cared for during their stay.