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Front Desk Representative

2 months ago

Cary, North Carolina, United States Dave & Buster Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Representative to join our team at Dave & Buster's. As a Front Desk Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities
  • Guest Experience: Deliver exceptional guest service, ensuring that every interaction is positive and memorable.
  • Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and fully stocked with supplies.
  • Communication: Act as a liaison between guests, team members, and management, effectively communicating information and resolving any issues that may arise.
  • Team Collaboration: Work closely with other team members to ensure seamless service delivery and achieve business objectives.
  • Problem-Solving: Anticipate and resolve guest complaints in a professional and courteous manner.
  • Inventory Management: Conduct regular inventory checks to ensure accurate stock levels and prevent losses.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, responding to changing circumstances and priorities.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to articulate clear messages and resolve conflicts.
  • Teamwork: Demonstrate a strong ability to work collaboratively with others, building positive relationships and contributing to a cohesive team environment.
  • Problem-Solving: Show a proactive approach to problem-solving, thinking critically and creatively to resolve issues.
  • Adaptability: Be flexible and adaptable, with the ability to adjust to changing circumstances and priorities.
  • Physical Demands: Meet the physical demands of the role, including standing for long periods, lifting up to 30 pounds, and moving around the facility.
What We Offer
  • Competitive Compensation: Earn a competitive hourly rate, ranging from $7.25 to $11 per hour.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, vision, and 401K.
  • Opportunities for Growth: Develop your skills and career with opportunities for advancement and professional growth.