IT Support Specialist

1 month ago


St Petersburg Florida, United States Cutting Edge Network Technologies Full time
Job Summary

The IT Technician, Level 2 is a key member of our team, responsible for delivering exceptional service and support to our customers. This role involves handling technical issues related to Microsoft's core business applications, virtual environments, and network infrastructure.

Key Responsibilities
  • Provide technical support for Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, and Office 365.
  • Implement and support disaster recovery solutions, such as Veeam.
  • Offer technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, WiFi, and security.
  • Support remote access solutions, including VPN, Remote Desktop Services, and Citrix.
Requirements
  • Professional IT certifications from vendors like Microsoft, CompTIA, Citrix, and SonicWALL.
  • Strong diagnosis skills for technical issues.
  • Network fundamentals and troubleshooting expertise.
  • Ability to multitask and adapt to changes quickly.
  • Excellent typing skills for quick and accurate entry of service request details.
  • Self-motivation and ability to work in a fast-paced environment.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Free Food & Snacks
  • Training & Development


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