Licensed Insurance and Healthcare Customer Service Representative

1 week ago

Orlando, Florida, United States MCI Careers Full time

About the Role:

We are seeking a highly motivated and dedicated Licensed Insurance and Healthcare Customer Service Representative to join our team at MCI Careers. As a key member of our customer service team, you will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

Job Summary:

  • Provide information to customers about various healthcare options and insurance policies
  • Help customers choose the appropriate insurance policy that fits their needs
  • Engage with customers to understand their requirements and provide relevant solutions
  • Ensure that all activities and advice comply with insurance regulations and company policies
  • Deliver high-quality service to ensure customer satisfaction and retention
  • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions
  • Maintain accurate and up-to-date customer information and documentation
  • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers
  • Promote various insurance products and services to meet sales targets and business objectives
  • Resolve any concerns that customers may have with their insurance policies
  • Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management
  • Participate in ongoing training and professional development to maintain licensure and improve skills

Requirements:

  • High school diploma or GED
  • Must hold a valid Healthcare Insurance License
  • Previous call center experience is preferred
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Excellent oral and written communication skills
  • Strong organizational abilities and interpersonal skills
  • Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
  • Capable of functioning efficiently in a fast-paced environment
  • Dependable in completing assignments and maintaining attendance

Technical Requirements:

  • A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds
  • Two 21" monitors
  • A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic
  • You must provide your own headset

About MCI Careers:

MCI Careers is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Why Work for MCI Careers:

  • Competitive compensation packages
  • Professional development opportunities
  • Collaborative work environment that values diversity and inclusion
  • Opportunity to work with a dynamic and growing company

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI Careers and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality:

At MCI Careers and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI Careers are based solely on a person's merit and qualifications. MCI Careers maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI Careers' commitment to a diverse and equal-opportunity work environment.

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