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Customer Service Representative

2 months ago

Orlando, Florida, United States City Kia Of Orlando Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at City Kia of Greater Orlando. As a key member of our service department, you will play a vital role in ensuring our customers have a positive experience with our brand.

Key Responsibilities
  • Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with our sales and service teams to ensure seamless communication and a high level of customer satisfaction.
  • Assist with scheduling appointments and coordinating service work for our customers.
  • Maintain accurate records of customer interactions and service work performed.
  • Participate in ongoing training and development to stay up-to-date on our products and services.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Basic computer skills and proficiency in CRM software.
  • Valid driver's license required.
What We Offer
  • A competitive salary and benefits package, including health insurance, dental insurance, and a 401(k) plan.
  • Opportunities for professional growth and development, including ongoing training and education.
  • A dynamic and supportive work environment, with a team-oriented culture.
  • A generous sign-on bonus for qualified applicants.