Customer Service Representative

5 days ago

Orlando, Florida, United States Everise Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Everise. As a key member of our customer service team, you will be responsible for providing exceptional service to our members navigating their insurance and medical needs.

Key Responsibilities
  • Customer Service: Provide empathetic and patient service to our members, addressing their concerns and resolving issues in a timely and professional manner.
  • Call Handling: Handle a high volume of incoming calls, utilizing multiple systems simultaneously to efficiently resolve customer inquiries.
  • Problem-Solving: Utilize critical thinking skills to resolve complex customer issues, escalating when necessary to ensure customer satisfaction.
  • Team Collaboration: Work collaboratively with internal teams to ensure seamless customer service experiences.
  • Process Improvement: Continuously evaluate and identify opportunities to drive process improvements, enhancing customer satisfaction and operational efficiency.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Technical Skills: Proficient in utilizing multiple systems and software applications to efficiently manage customer interactions.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced customer service environment.
  • USB Headset: Utilize a Plantronics 3320 Blackwire, 3220 Blackwire, or 5220 Blackwire headset, or the Plantronics EncorePro 520 with a DA80 USB Plug Adapter.
Benefits
  • Holidays and Paid Vacation: Enjoy a generous holiday and paid vacation package.
  • Medical, Dental, and Vision Benefits: Receive comprehensive medical, dental, and vision benefits for you and your family.
  • Prescription Drug Coverage: Enjoy prescription drug coverage through our employee assistance program.
  • Short/Long Term Disability: Receive short and long-term disability benefits to support your well-being.
  • Employee Assistance Program (EAP): Access confidential counseling services and support through our EAP.
  • Tuition Reimbursement: Pursue further education and career development through our tuition reimbursement program.
  • 401(k): Contribute to a 401(k) retirement plan to secure your financial future.
  • Life Insurance & ADD: Receive life insurance and accidental death and dismemberment (ADD) coverage.
  • Insurance License Renewal: Support your professional development with insurance license renewal assistance.
  • Flexible Spending Account: Utilize a flexible spending account to manage your healthcare expenses.
  • Local/National Employee Discounts: Enjoy exclusive discounts on products and services through our employee discount program.
  • Growth Opportunities: Pursue career advancement opportunities within Everise, with 80-85% of management having been promoted from within.

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