Banking Customer Service Representative

4 weeks ago


North Lauderdale FL USA, United States Teleperformance USA Full time
{"title": "Customer Service Representative for Banking", "description": "About the Role

As a Customer Service Representative for Banking, you will be the key point of contact for customers seeking assistance with their banking needs. Your primary responsibility will be to provide exceptional customer service, ensuring that customers receive timely and accurate support.

Responsibilities
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer issues and concerns in a professional and courteous manner
  • Escalate complex issues to senior representatives when necessary
  • Provide product and service information to customers
  • Upsell and cross-sell relevant banking products and services
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • Competitive hourly rate
  • Opportunities for career advancement
  • Comprehensive training program
  • Flexible scheduling
  • Fun and dynamic work environment
Why Join Teleperformance USA?

At Teleperformance USA, we are committed to providing exceptional customer service and support to our clients. We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.", "company": "Teleperformance USA"}



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