Banking Customer Service Representative

5 months ago

NORTH LAUDERDALE, United States Teleperformance USA Full time
Category : Customer Service/Support

 

About TP

 

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

 

Teleperformance and You

 

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

  

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

 

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

 

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. 

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
    • Ability to set up home Wi-Fi network
    • Ability to set up and configure a router or switch
    • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

 

 

Teleperformance is an Equal Opportunity Employer

 

  • Customer Service Representative

    7 days ago

    North Conway, New Hampshire, United States Citizens Full time

    Are you passionate about delivering exceptional customer service and helping individuals achieve their financial goals?We are seeking a motivated and detail-oriented Customer Service Representative to join our team at Citizens Bank. In this role, you will be responsible for providing personalized advice and solutions to customers, responding to their...

  • Banking Customer Service Representative

    2 weeks ago

    North Lauderdale, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Customer Service Representative

    6 days ago

    North Branch, Minnesota, United States Disability Solutions Full time

    About the RoleAs a Customer Service Representative at Associated Bank, you will be the face of our organization, providing fast, friendly, and accurate service to our customers. This role requires strong communication skills, attention to detail, and the ability to work in a team environment.In this position, you will be responsible for processing customer...

  • Banking Customer Service Representative

    2 weeks ago

    North Lauderdale, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300...

  • Banking Customer Service Representative

    2 weeks ago

    North Lauderdale, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300...

  • Bank Service Representative

    7 days ago

    North Liberty, Iowa, United States Hills Bank Full time

    Job Overview:Hills Bank is a dynamic financial institution committed to delivering exceptional customer service and personalized banking solutions.We are seeking a highly motivated and detail-oriented Bank Service Representative to join our team.The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to provide...

  • Banking Customer Service Representative

    4 months ago

    North Lauderdale, Florida, 33068, Broward County, FL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Banking Customer Service Representative

    5 months ago

    NORTH LAUDERDALE, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Representative

    3 months ago

    North Charleston, United States TEKsystems Full time

    Job DescriptionJob DescriptionCustomer service representativeFast paced CALL CENTERONSITE DT CHARLESTON FOR 1 MONTH TRAINING THEN FULLY REMOTE!!!!!6 guaranteed remaining openingsDuration: August 5th 2024 – April 7th 2025PTO blackout October 24 – March 25 due to internal systems updates, new call center software, and training.  Cannot have time off...

  • Customer Service

    2 weeks ago

    Castle Pines North, United States Charles Schwab Full time

    Position Type: RegularYour opportunity START DATE: February 10, 2025 At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of...

  • Bilingual Banking English/Spanish Banking Customer Service Representative

    4 months ago

    North Lauderdale, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Bilingual Banking English/Spanish Banking Customer Service Representative

    4 months ago

    NORTH LAUDERDALE, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Representative

    6 months ago

    Fort Lauderdale, United States EMCOR Group Full time

    Are you seeking a dynamic role that requires experience, critical thinking, and a passion for customer service excellence? The Customer Service Representative position is an opportunity to thrive in a multidimensional role that encompasses not only c Customer Service, Customer Service Representative, Sales Representative, Service Manager, Representative,...

  • Customer Service Representative

    3 months ago

    Fort Lauderdale, United States SP Plus Corporation Full time

    Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...

  • Customer Service Representative

    2 months ago

    Fort Lauderdale, United States Venture Tech Solutions, Inc. Full time

    Position: Customer Service RepresentativeSummary for Customer Service Representative Work with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance. Consolidated Credit, a non-profit organization, is a 30-year industry leader providing financial counseling and debt management services...

  • Customer Service Representative

    1 week ago

    North Lauderdale, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Representative

    3 days ago

    Fort Lauderdale, United States Mr. Handyman International, LLC Full time

    As an Office Professional. Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals. Making Recommendations and Managing Expec Customer Service Representative, Customer Service, Customer Experience, Representative, Field Technician,...

  • Customer Service Representative

    4 months ago

    North Lauderdale, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Customer Service Representative

    1 month ago

    Fort Lauderdale, United States County of Broward Florida Full time

    Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered. The Broward County Bo Customer Service, Customer Service Representative, Representative, International, Evaluation, Operations,...

  • Customer Service Representative

    1 week ago

    Fort Lauderdale, Florida, United States The Children's Place Full time

    The Children's Place is seeking a talented and customer-focused Customer Service Representative to join our team in Sunrise, Florida. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering questions about products, and resolving customer complaints.You will also be responsible for maintaining a...