Banking Customer Service Representative

3 weeks ago


Fort Lauderdale, Florida, United States Teleperformance USA Full time
About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world. Our team of experts is passionate about making a positive impact on our clients and communities.

Job Title: Banking Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Banking Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding customer expectations.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Escalate complex issues to senior team members as needed
  • Provide feedback on call issues and suggest improvements
  • Upsell and cross-sell products and services as required
Requirements:
  • High school diploma or equivalent required
  • Proven call center experience and strong communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving skills and attention to detail
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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