IT Support Specialist
6 days ago
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are seeking a highly skilled IT Field Technician to join our team.
Job Summary:The IT Field Technician will be responsible for providing IT services and support to our regional offices and homes. This role will have a focus on smart home technology and will require the ability to travel to regional offices and homes to troubleshoot and resolve issues.
Responsibilities:- Provide prompt, courteous support to our staff and clients
- Diagnose and troubleshoot hardware and software issues in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person requests for IT services
- Travel to regional offices and homes to troubleshoot and resolve issues
- Document, track, and monitor technical problems and solutions
- Inform management of recurring problems
- Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed
- Identify and escalate situations requiring urgent attention
- Minimum two years of professional IT experience
- Audio / visual experience a plus
- Valid driver's license
- Proficiency in AD, Office365, multiple browsers, computer hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- Working knowledge of printer management
- Experience working with LAN administration
- Logical troubleshooting skills
- Excellent time management, interpersonal skills, and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
We offer a competitive benefits package, including:
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays-Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
We are an Equal Opportunity Employer M/F/D/V. Please send your resume to us for consideration.
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