IT Support Specialist

6 days ago


Pittsburgh, Pennsylvania, United States Community Options Full time
Job Title: IT Field Technician

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are seeking a highly skilled IT Field Technician to join our team.

Job Summary:

The IT Field Technician will be responsible for providing IT services and support to our regional offices and homes. This role will have a focus on smart home technology and will require the ability to travel to regional offices and homes to troubleshoot and resolve issues.

Responsibilities:
  • Provide prompt, courteous support to our staff and clients
  • Diagnose and troubleshoot hardware and software issues in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person requests for IT services
  • Travel to regional offices and homes to troubleshoot and resolve issues
  • Document, track, and monitor technical problems and solutions
  • Inform management of recurring problems
  • Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed
  • Identify and escalate situations requiring urgent attention
Requirements:
  • Minimum two years of professional IT experience
  • Audio / visual experience a plus
  • Valid driver's license
  • Proficiency in AD, Office365, multiple browsers, computer hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management, interpersonal skills, and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base
Why Community Options?

We offer a competitive benefits package, including:

  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays-Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

We are an Equal Opportunity Employer M/F/D/V. Please send your resume to us for consideration.



  • Pittsburgh, Pennsylvania, United States Community Living & Support Services (CLASS) Full time

    Job SummaryCommunity Living and Support Services (CLASS) is seeking a dedicated and compassionate individual to join our team as a Community Support Specialist. In this role, you will work closely with participants to develop and maintain safe and healthy relationships, provide life skills training, and support them in achieving their goals.Key...

  • Physical Therapist

    3 weeks ago


    Pittsburgh, Pennsylvania, United States Healthcare Support Full time

    Healthcare Support is seeking a Physical Therapist for a travel job in Kansas.**Job Details:*** Specialty: Physical Therapist* Discipline: Therapy* Employment Type: Travel* Duration: 13 weeks* Hours per week: 40* Shift: 8 hours**Benefits:*** Immediate enrollment in Health Insurance* Dental Insurance* Life Insurance* Employee Assistance Program (EAP)* Access...


  • Pittsburgh, Pennsylvania, United States Pennsylvania Western Federal Public Defender Full time

    Job Details for IT Support SpecialistCourt Name/Organization:Pennsylvania Western Federal Public DefenderOverview of the Position:The IT Support Specialist will work in a team environment to provide timely end-user support and ensure that office systems and networks are operating securely, efficiently, and effectively.The successful applicant will assist the...


  • Pittsburgh, Pennsylvania, United States Insight Global Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Insight Global. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:Respond to and resolve technical issues and requests from clients...

  • IT Support Specialist

    4 weeks ago


    Pittsburgh, Pennsylvania, United States Pennsylvania Western Federal Public Defender Full time

    Job Details for IT Support SpecialistCourt/Organization: Pennsylvania Western Federal Public DefenderOverview of the Position:The IT Support Specialist will work in a team environment. The successful applicant will provide timely end-user support while ensuring that office systems and networks are operating securely, efficiently, and effectively.Key...

  • IT Support Specialist

    2 weeks ago


    Pittsburgh, Pennsylvania, United States ZOLL Medical Full time

    Job Title: IT Support SpecialistAt ZOLL Medical, we are seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing hardware and software support to internal customers, as well as providing guidance and training to Associate IT Support Specialists.Key Responsibilities:Maintain,...

  • IT Support Specialist

    2 weeks ago


    Pittsburgh, Pennsylvania, United States ZOLL Medical Full time

    Job Title: IT Support SpecialistAt ZOLL Medical, we are seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing hardware and software support to internal customers, as well as providing guidance and training to Associate IT Support Specialists.Key Responsibilities:Maintain,...

  • IT Support Specialist

    2 weeks ago


    Pittsburgh, Pennsylvania, United States Pennsylvania Western Federal Public Defender Full time

    Job Details for IT Support SpecialistCourt Name/Organization: Pennsylvania Western Federal Public DefenderOverview of the Position:The IT Support Specialist will work collaboratively in a team environment to provide timely and effective end-user support. This role requires ensuring that office systems and networks operate securely, efficiently, and...

  • IT Support Specialist

    3 weeks ago


    Pittsburgh, Pennsylvania, United States Pennsylvania Western Federal Public Defender Full time

    Job Details for IT Support Specialist**Job Summary:**We are seeking a highly skilled IT Support Specialist to join our team at the Pennsylvania Western Federal Public Defender.**Key Responsibilities:**- Provide timely end-user support and ensure office systems and networks are operating securely, efficiently, and effectively.- Assist the Computer Systems...

  • Support Specialist

    2 weeks ago


    Pittsburgh, Pennsylvania, United States Pathways Full time

    About the RoleWe are seeking a highly skilled and compassionate Support Specialist to join our team at Pathways. As a Support Specialist, you will play a vital role in supporting individuals with autism and intellectual disabilities in acquiring, developing, and increasing social engagement and independent living skills.Key ResponsibilitiesWork with...


  • Pittsburgh, Pennsylvania, United States eTek IT Services, Inc. Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at eTek IT Services, Inc.Job SummaryThe Quality Assurance Specialist will be responsible for ensuring the quality of our data and processes. This includes reviewing and resolving data quality issues, collaborating with stakeholders to drive...


  • Pittsburgh, Pennsylvania, United States Insight Global Full time

    Job Title: IT Support SpecialistInsight Global is seeking a skilled IT Support Specialist to join our team. As a key member of our Production Services team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Respond to alerts and escalations in a timely and efficient mannerTroubleshoot negatively trending...


  • Pittsburgh, Pennsylvania, United States AMA Support Services LLC Full time

    Job SummaryAMA Support Services LLC is seeking a highly motivated and compassionate Direct Support Professional to join our team. As a Direct Support Professional, you will play a vital role in creating and preserving a culture of excellence, compassion, and integrity in the delivery of services to our individuals.Key ResponsibilitiesEnsure Comfort and...


  • Pittsburgh, Pennsylvania, United States AMA Support Services LLC Full time

    About the RoleWe are seeking a highly skilled and compassionate Direct Support Professional to join our team at AMA Support Services LLC. As a Direct Support Professional, you will play a vital role in creating and preserving a culture of excellence, compassion, and integrity in the delivery of services to our individuals.Key ResponsibilitiesRepresent the...


  • Pittsburgh, Pennsylvania, United States Insight Global Full time

    IT Support Specialist Job DescriptionInsight Global is seeking a skilled IT Support Specialist to join our Production Services team. As a key member of our team, you will be responsible for providing top-notch technical support to our clients.Main Responsibilities:Respond to alerts and escalations in a timely and efficient mannerTroubleshoot negatively...


  • Pittsburgh, Pennsylvania, United States AMA Support Services LLC Full time

    Job Title: Direct Support Professional - CaregiverJob Summary:The Direct Support Professional - Caregiver will provide high-quality support services to individuals with disabilities, promoting their independence, dignity, and well-being. This role requires a compassionate and dedicated individual who can create a safe and nurturing environment, ensuring the...


  • Pittsburgh, Pennsylvania, United States UPMC Life Changing Medicine Full time

    Recovery Support Specialist Job Description:Recovery Support Specialists play an essential role in delivering assistance and education as part of a collaborative treatment team for individuals with personal experience. They act as advocates, educators, and mentors to eliminate obstacles to treatment and foster recovery principles.Key Responsibilities:Offer...


  • Pittsburgh, Pennsylvania, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including proper management of informed...


  • Pittsburgh, Pennsylvania, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in supporting plasma center operations and ensuring the highest level of customer service and quality.Key ResponsibilitiesEvaluate donor reactions and respond...

  • IT Support Specialist

    3 weeks ago


    Pittsburgh, Pennsylvania, United States ConsultUSA Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at ConsultUSA. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and providing top-notch support to our clients.Key ResponsibilitiesSystem Migration and IntegrationMigrate systems from Cisco to Zscaler in a...