Fiscal Support Specialist
1 week ago
NorthWest Arkansas Community College (NWACC) is seeking a highly skilled and detail-oriented Fiscal Support Specialist to join our team. As a key member of our Treasury Services department, you will play a vital role in providing exceptional customer service to students, staff, and community members.
Key Responsibilities:- Provide information on student services to students, staff, parents, and community members, in-person and via various communication methods.
- Conduct assessments of student needs and engage students in conversation and financial planning related to their college experience.
- Act as the primary point of contact for students, staff, and college departments in accurately receipting, recording, refunding, and balancing tuition payments and college revenues.
- Work closely with college-wide personnel to research and resolve or redirect student inquiries and disputes.
- Handle a variety of difficult customer situations and disputes using tact, diplomacy, and patience.
- Prepare a variety of routine accounting reports, such as aging reports and collections analysis.
- Assist with past due student accounts, contacting students via phone, email, and mailings.
- Perform daily maintenance for State Set-Off receipts.
- Two years of experience in student financial accounts, banking, or a related area.
- Strong problem-solving and critical thinking skills.
- Ability to work on multiple projects simultaneously and balance cashiering sessions.
- Excellent communication and customer service skills.
- Ability to defuse anger and resolve complaints/issues.
- Knowledge of college, local, state, and federal regulations regarding billing, payment, refunding, and confidentiality.
The Fiscal Support Specialist will work in an office setting that may be noisy and intense with multiple interruptions. The position requires occasional lifting and/or moving up to 25 pounds.
NWACC is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.
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