Desktop Support Specialist in Springdale, Arkansas

3 weeks ago


Springdale, Arkansas, United States Virtual Service Operations Full time

Opportunity:

Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Springdale, Arkansas.

In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

  • Provide Workstation Software Break Fix support
  • IMAC - PC Install, Moves, Adds and Changes
  • Image Loads
  • Asset Recovery
  • Asset tagging
  • Printer Support
  • Client Center (Tech Bar) Support
  • IT Service Management Updates
  • Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications:

Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires

Knowledge of PC Imaging

Experience with change management and incident management

Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Requirements:

Must be within driving distance of Springdale, Arkansas and willing to work onsite

Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

What is Important to Us:

You are an excellent communicator in writing and speaking

You have the ability to work independently but also value teamwork

Your problem-solving skills are excellent

You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career

You seek a community of virtue-centered co-workers and clients

What we offer you:

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates

We provide ongoing learning and development opportunities to foster continuous growth

More About:

VSO is a hybrid cloud and managed services consulting firm

Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others

VSO leverages numerous other partner relationships so as to provide our customers with optimal support

Additionally, we take pride in taking care of our employees

We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more

For more information, please visit our website at

Salary Description:

$17.00/hr - $25.00/hr



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