Insurance Claims Manager
6 days ago
Hapag-Lloyd AG is seeking a highly skilled and experienced Insurance Claims Manager to join our team. As a key member of our Claims and Risk Management department, you will play a critical role in protecting our assets and serving the interests of our customers, insurers, and third parties.
Responsibilities- Handle liability cargo claims and third-party liability claims with a medium to high level of difficulty and complexity in accordance with relevant manuals and procedures, in particular Claims Manual.
- Assist or handle liability claims of high complexity, including personal injuries, with a Senior Manager/Director of Insurance & Claims.
- Appoint independent surveyors.
- Request supporting documents from claimants and the Hapag-Lloyd organization.
- Review facts and merits of the claims in accordance with applicable contracts.
- Coordinate with insurers and total the accounts if respective policy deductible is exceeded.
- Initiate and handle third-party recoveries.
- Coordinate assistance and involvement of attorneys representing Hapag-Lloyd in litigations.
- Negotiate settlements.
- Administer claim files in Instra.
- Maintain proper documentation of claims file.
- Assist in the monitoring and analysis of risks with a view to loss prevention.
- Review and approve invoices from lawyers, surveyors, and other third-party service providers for accuracy. Obtain authorization for bookings.
- Administer in Instra the data relevant for reserves, estimates, and statistical information.
- Coordinate with insurers, attorneys, experts, and operations in the case of serious incidents to solve the situation and mitigate the loss in consultation with a Senior Manager/Director of Insurance & Claims.
- Provide advice on insurance, risk, and liability matters with a medium level of difficulty in consultation with a Senior Manager/Director of Insurance & Claims.
- Obtain insurance certificates and/or confirmation of insurance coverage.
- Monitor and measure the workload of the staff to ensure effective and efficient process.
- Assist in the purchase of various insurance coverages as required in the local market in consultation with a Senior Manager, Director, or Senior Director of Insurance & Claims in conjunction with the Underwriting Team.
- Assist in the training of new employees and assure that all departmental and functional training is completed.
- Ensure consistent application of Hapag-Lloyd policies to all personnel action.
- Assist the Senior Manager or Director of Corporate Insurance & Claims as needed.
- University Degree with a minimum of 5 years of experience in the Maritime Industry and/or Claims handling experience or the equivalent combination of education and experience.
- 2 years of experience as a people leader preferred.
- Bilingual English and Spanish preferred.
- Recognize and attend to multiple facets in unfamiliar issues and problems by applying a logical and systematic approach to analyzing and assembling relevant information from multiple sources.
- Make sound decisions in ambiguous situations not covered by explicit rules by applying general principles and guidelines.
- Adjust decisions to meet with changing circumstances or new information and provide a well-thought-out rationale for the decision.
- Proficient in MS Office (e.g., MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.
- Willing to travel 20% of the time on customer visits, attending mediations, visiting areas or insurers, local and international is preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to sit, talk, and hear.
The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer.
The vision requirement includes close vision.
May incur mental stress due to time deadlines.
May need to lift up to 15 pounds at times.
This job description describes the minimum job requirements.
This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position.
Incumbents will be expected to follow additional instructions and perform other related duties as required.
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