Customer Service Ambassador for Frank Kent Motor Company

6 days ago


Fort Worth, Texas, United States Frank Kent Motor Company Full time
About the Role

The Customer Service Ambassador at Frank Kent Motor Company is a vital part of our team, responsible for providing exceptional customer service and creating a positive first impression for customers visiting our service department.

Responsibilities
  • Greet customers in a friendly and professional manner as they arrive at the service department, ensuring a seamless experience from the start.
  • Direct customers to the appropriate service advisor or department, streamlining the process and reducing wait times.
  • Answer customer inquiries and provide basic information about our services, showcasing expertise and building trust with customers.
  • Assist in maintaining a clean and organized service department, contributing to a productive work environment.
  • Coordinate with service advisors to ensure smooth customer flow, identifying opportunities for improvement and implementing changes.
Requirements
  • Excellent communication and customer service skills, with the ability to effectively engage with customers and resolve issues.
  • A friendly and outgoing personality, with a passion for delivering exceptional service and exceeding customer expectations.
  • The ability to remain calm and composed in a fast-paced environment, adapting to changing situations and priorities.
  • Basic computer skills, with proficiency in software applications and systems used by the company.
  • Prior experience in a customer service role is a plus, demonstrating a proven track record of success and a commitment to continuous improvement.
Benefits

We offer a competitive compensation package of $0 per hour, along with a positive work environment that values and supports employees. As part of our team, you will have the opportunity to grow your skills and advance in your career, contributing to the success of Frank Kent Motor Company and the satisfaction of our customers.



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