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IT Operations Support Specialist

2 months ago

Pittsburgh, Pennsylvania, United States ConsultUSA Full time
{"title": "IT Operations Support Analyst II", "description": "Job Summary

We are seeking an IT Operations Support Analyst II to join our team at ConsultUSA. As a key member of our IT operations team, you will be responsible for providing technical support and assistance to our clients and internal stakeholders.

Key Responsibilities
  • Provide technical support and troubleshooting for hardware, software, and network issues
  • Identify and resolve incidents and requests in a timely and efficient manner
  • Document and track all tickets in our ticketing system to maintain a historical record of activity
  • Perform standard IT incident, problem, and change management protocols
  • Monitor production batch processes and identify areas for improvement
  • Work with cross-functional teams to resolve complex technical issues
  • Communicate status updates and progress to stakeholders during major incidents
Requirements
  • 1-2 years of experience in an IT operations environment with a focus on service desk and operations management
  • Experience with ITIL methodologies and ticketing systems
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent communication and customer service skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
How to Apply

To apply for this position, please click the "Apply Now" button located at the top and bottom of the page.

", "lang_code": "en-US"}