Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Preferred Mutual Insurance Company. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our valued internal and external customers.
Key Responsibilities- Process transactions and deliver services for high-touch and high-volume transactions and interactions of lower to medium complexity within the Business Services Unit (BSU), specifically the Call Center.
- Learn all aspects and answer calls in all queues in the Contact Center, with a focus on billing calls and agent calls.
- Meet individual goals within defined KPI's and SLA's, and escalate issues and non-routine transactions to supervisor as appropriate.
- Efficiently and effectively converse with customers, agents, and other callers to ensure their concerns and questions are heard and all issues are resolved to the best of our ability.
- High School Diploma required.
- 2+ years' work experience required, with call center experience strongly preferred.
- Experience with various technology platforms utilized by Preferred Mutual, including Microsoft Windows and Microsoft Office Suite, desired.
At Preferred Mutual Insurance Company, we offer a comprehensive benefits package, including financial, social, and emotional support. Our benefits include:
- Short-term disability, long-term disability, and life insurance coverage provided at no cost.
- Optional benefits include enhanced life insurance and critical illness plans.
- 401k plan with an employer contribution, regardless of your own contribution to the plan.
- Pension Plan.
- Certain positions may also be eligible for short-term incentive plans.
We also offer generous paid time off, 7 days of paid sick leave, and 10 paid company holidays. Additionally, we provide access to Modern Health, a provider of accessible, personalized mental health care.
About UsAs a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company.
We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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