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Customer Service Representative

2 months ago

West Berlin, New Jersey, United States Waterco of the Central States, Inc. Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our products and services.

Key Responsibilities:
  • Provide timely and effective resolution to customer inquiries and complaints
  • Process customer payments and maintain accurate internal reports
  • Schedule and bill for services, deliveries, and new installations
  • Conduct outbound calls to current customers to schedule additional services or offer maintenance plans
  • Perform outbound collection calls and handle over-the-counter customer orders
  • Address customer complaints effectively and ensure the appropriate changes are made
  • Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken
Requirements:
  • 1+ years of customer service experience
  • High school diploma or GED
  • Moderate proficiency in Microsoft Word and Excel
Preferred Qualifications:
  • Customer service experience, preferably in a sales/marketing environment
  • Experience in data entry
Essential Skills:
  • Computer proficiency, particularly with Microsoft Office
  • Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word
  • Ability to learn a proprietary customer service program
  • Excellent interpersonal and communication skills (verbal/written)
  • Professional phone etiquette

Culligan by WaterCo is an Equal Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and are an affirmative action employer.