Contact Representative
4 weeks ago
Job Summary
We are seeking a highly skilled Contact Representative to join our team at Office Personnel Management. As a Contact Representative, you will be responsible for providing information and assistance to meet the needs of retirees, their survivors, and representatives, and others with interests in benefit programs administered by OPM.
Key Responsibilities
- Receive incoming calls from annuitants and survivors regarding their retirement and various other benefits.
- Answer customer inquiries primarily received by telephone, making adjustments and resolving questions using available resources.
- Provide customers with forms available through the on-line documents system.
Requirements
- Must be a U.S. Citizen or National.
- Males born after must be registered or exempt from Selective Service.
- Suitable for Federal employment, determined by a background investigation.
- May be required to successfully complete a probationary period.
Qualifications
- For the GS 5: You must have one full year of specialized experience comparable in scope and responsibility to the GS-04 level in the Federal service.
- OR Have successfully completed four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college, or university.
About Us
Office Personnel Management is a leading provider of personnel management services. We are committed to providing our customers with the highest level of service and support.
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