Patient Access Representative

6 months ago


Hamilton, United States Community Memorial Health System Full time
Job description

Job Summary: The Patient Access Representative is responsible for a wide range of administrative support. Their duties may include answering phones, patient assistance, recordkeeping, all while providing exceptional customer service.

Responsibilities and Duties:
  • Checking patients in and out when they arrive for medical appointments
  • Answering the phone to address patient inquiries and scheduling appointments
  • Documenting insurance information, personal information, payment methods and other important patient information
  • Updating patient files and appointment information accurately
  • Communicating information and important details to other medical care staff
  • Contacting insurance companies regarding coverage, preapprovals, billing and other issues
  • Processing payments from patients and handling billing issues between patients and insurance companies
  • Managing various types of paperwork and other clerical duties
  • Other duties as assigned
Job Requirements:
  • High school diploma or equivalent
  • Strong customer service skills to interact positively with patients
  • Exceptional communication skills with both patients and medical care providers to relay necessary information
  • Ability to juggle and prioritize multiple responsibilities and handle interruptions
  • Strong organizational skills to keep patient information confidential and organized
  • Problem-solving skills for scheduling conflicts, missing documentation and other issues
  • Attention to detail to ensure all patient information is accurate and available
*Benefits are available to full-time and part-time employees.

Job Types: Full-time, Part-time, Per diem

Pay: $18.45 - $21.98 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • 403(b)
  • 403(b) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
Healthcare setting:
  • Acute care
Schedule:
  • 8 hour shift
  • Afternoon shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Overnight shift
Education:
  • High school or equivalent (Required)
Experience:
  • Medical office: 1 year (Preferred)


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