Customer Specialist

7 days ago

Hamilton, United States CarMax Full time
6168 - Mays Landing - 4181 Black Horse Pike, Mays Landing, New Jersey, 08330

CarMax, the way your career should be 

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver’s License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Learn More

  • Store Customer Service Specialist

    3 months ago

    Hamilton, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Store Customer Service Specialist

    2 months ago

    Hamilton, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Order Entry Specialist

    1 week ago

    Hamilton, Montana, United States MSCCN Full time

    Job Summary:We are seeking a detail-oriented and reliable Remote Customer Data Entry Specialist to accurately input and maintain customer information. The ideal candidate will ensure data accuracy, meet deadlines, and handle confidential information with professionalism.Key Responsibilities: Input and update customer data with precision. Review and correct...

  • Customer Specialist

    2 weeks ago

    Hamilton, United States CarMax Full time

    6168 - Mays Landing - 4181 Black Horse Pike, Mays Landing, New Jersey, 08330CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Service Representative

    4 weeks ago

    Hamilton, Ohio, United States Anserve Full time

    Job Title: Customer Care Specialist OvernightAt Anserve, we are seeking a highly skilled and dedicated Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our clients through various touchpoints.Job Summary:The Customer Care Specialist will serve as...

  • Customer Service Representative

    1 month ago

    Hamilton, Ohio, United States Anserve Full time

    Job Title: Customer Care Specialist OvernightAt Anserve, we are seeking a highly skilled and dedicated Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our clients, ensuring a positive and professional experience.Job Summary:The Customer Care...

  • Customer Service Representative

    4 weeks ago

    Hamilton, Ohio, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Order Entry

    4 weeks ago

    Hamilton, United States MSCCN Full time

    We are seeking a detail-oriented and reliable Remote Customer Data Entry Specialist to accurately input and maintain customer information. The ideal candidate will ensure data accuracy, meet deadlines, and handle confidential information with professionalism.Responsibilities:⁠ ⁠Input and update customer data with precision.⁠ ⁠Review and correct any...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Ohio, United States Horizon Farm Credit Full time

    Job Title: Customer Service SpecialistHorizon Farm Credit is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our branch team, you will provide exceptional customer service, process customer convenience service requests, and handle general account inquiries.Key Responsibilities:Provide account information to customers...

  • Customer Service Representative

    4 weeks ago

    Hamilton, Ohio, United States Horizon Farm Credit Full time

    Job Title: Customer Service SpecialistHorizon Farm Credit is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our branch team, you will provide exceptional customer service, process customer convenience service requests, and handle general account inquiries.Key Responsibilities:Provide prompt and professional service...

  • Customer Service Representative

    4 weeks ago

    Hamilton, Ohio, United States Horizon Farm Credit Full time

    Job DescriptionHorizon Farm Credit is seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will provide account information to customers in person, over the phone, and via email. You will be responsible for processing customer convenience service requests and handling general account inquiries. Additionally, you will...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Montana, United States MSCCN Full time

    Job SummaryWe are seeking a detail-oriented and reliable Customer Data Entry Specialist to accurately input and maintain customer information. The ideal candidate will ensure data accuracy, meet deadlines, and handle confidential information with professionalism.Key Responsibilities:• Input and update customer data with precision and attention to...

  • Customer Service Representative

    6 days ago

    Hamilton, Ohio, United States Horizon Farm Credit Full time

    Job Summary:Horizon Farm Credit is seeking a Customer Service Specialist to provide exceptional customer service and support to our members. The ideal candidate will have excellent communication and interpersonal skills, with a strong ability to work in a fast-paced environment.Key Responsibilities:Provide account information to customers in person, over the...

  • Customer Service Representative

    4 weeks ago

    Hamilton, Ohio, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    3 weeks ago

    Hamilton, Ohio, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Ohio, United States Anserve Full time

    Job SummaryWe are seeking a highly skilled Customer Care Specialist to join our team at Anserve. As a key member of our customer contact center, you will be responsible for providing exceptional service and support to our clients.Key Responsibilities:Manage client inquiries and schedule appointments with easeProvide comprehensive support to callers,...

  • Customer Experience Specialist

    5 days ago

    Hamilton, Ohio, United States T-Mobile Full time

    Key Responsibilities:• Assist customers in finding the right solutions for their needs• Provide hands-on demonstrations of the latest technology• Collaborate with customers to find personalized solutions beyond devicesAbout the Role:T-Mobile is seeking a skilled Mobile Associate to join our team. As a Mobile Associate, you will play a key role in...

  • Sales Specialist Flooring

    2 weeks ago

    Hamilton, Ohio, United States Lowe's Full time

    {"title": "Sales Specialist Flooring", "description": "Job SummaryWe are seeking a highly skilled Sales Specialist Flooring to join our team at Lowe\u0027s. As a Sales Specialist Flooring, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience in our flooring department.Key...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Ohio, United States Brook & Whittle Full time

    Job Title: Customer Care SpecialistWe are seeking a highly skilled and customer-focused Customer Care Specialist to join our team at Brook & Whittle. As a key member of our customer service team, you will be responsible for managing a portfolio of key customer accounts and building strong relationships through effective communication and problem-solving.Key...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Ohio, United States Anserve Full time

    Job DescriptionAnserve Inc. is a 24x7 HIPAA-compliant Call Center operating in a $30B industry. We are proud to have been recognized as a Top Ten company among our competition.Mission: To build a great company with compassionate people & achieve amazing results**Compensation and Benefits:**The base compensation range is $15.50 per hour.401k with up to 4%...