Sephora Sales and Service Leader

1 month ago


Cypress, California, United States Sephora Full time

Key Responsibilities:

  • Create exceptional customer experiences through excellent client focus, ensuring the team is motivated to deliver memorable experiences.
  • Use Sephora's tools to measure KPIs and propose action plans to elevate client experience, understanding store goals and opportunities to support the team in meeting these objectives.
  • Coach Beauty Advisors on engaging clients about loyalty programs, supporting brand partners, and managing event planning and execution.
  • Effectively execute and implement all company initiatives in a timely manner.

Requirements:

  • Prior equivalent work experience, preferably in retail or service industry.
  • A passion for client service and a love for working with people.
  • Excellent organizational, analytical, and leadership skills.
  • Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed.
  • Strong communication skills, ability to multitask, and comfortability with computer/store systems.
  • Resilience and ability to react to situations in-the-moment and stay aware of changing store priorities.
  • Flexible availability to work nights, overnights, weekends, and holidays.
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance-filled environment, and handle various tasks.


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