Shift Leader
4 weeks ago
About the Role:
The Shift Leader is a key member of our team, responsible for leading and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.
Key Responsibilities:
- Lead team members on shifts, including efficient assignment of tasks while providing feedback
- Ensure all security procedures are followed
- Ensure back-of-the-house procedural standards are met
- Count drawers and follow proper daily cash handling procedures
- Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
- Comply with health and safety standards for food, cleanliness and safety
- Restock food line, chips and cooler
- Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
- Operate cash register: handle, balance and follow all cash handling procedures
- Effectively handle customer complaints/issues
What We Offer:
- Competitive pay
- Medical, Dental & Vision Insurance
- Domestic Partnership Benefits
- Paid Parental Leave
- FSA and HSA with Employer Contribution
- Commuter Benefit Program
- Retirement Savings 401(k) with company match
- Employee Assistance Program
- Paid Time Off
- Discount Program
- Flexible Work Schedule
- Career growth opportunities
Requirements:
- You want to delight customers with great food and good vibes
- You are friendly and customer service oriented
- You have strong written and verbal communication skills
- You enjoy problem-solving
- You enjoy higher levels of noise from music, customer and employee traffic
- You love working in a fast-paced environment
- You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
- You can handle the heat of the kitchen - knife skills are a plus
- You're at least 18 years old
- A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
- You're able to stand/walk for 8-9 hours or as needed
- You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
Why Work at Potbelly Sandwich Works:
We're an equal opportunity employer and actively create and promote an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.
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