Lead Analyst for Capacity Planning

1 week ago

Lewisville, Texas, United States Ally Financial Full time
General Overview

Career Area:
Customer Care

Country:
United States

Work Location:
Various locations across the United States

About Ally Financial

At Ally Financial, we believe in the potential of our employees. We prioritize their well-being, work-life balance, and professional growth. Our commitment to diversity and inclusion is reflected in our generous benefits and employee resource groups, designed to support your career journey and personal aspirations.

Role Overview

As a Senior Analyst for Capacity Planning, you will report directly to the Capacity Planning Manager. Your primary responsibility will be to develop, maintain, and validate capacity planning workbooks that assist the Customer Care and Experience (CC&E) organization in both short-term and long-term resource allocation. You will also play a key role in formulating and executing strategies aimed at enhancing resource modification solutions across the enterprise, focusing on staff utilization and productivity.

Key Responsibilities
  • Collaborate with CC&E Leaders and Managers to create and implement capacity planning workbooks, ensuring accurate workflows and headcount management.
  • Engage with Executive Leaders and their teams on capacity planning initiatives and resource modification strategies.
  • Deliver business insights related to staffing strategies, including cost-benefit analyses, and assist in implementing workforce optimization activities.
  • Analyze market data and current business trends to uncover revenue opportunities, improve processes, enhance staffing efficiencies, and reduce costs.
  • Maintain a comprehensive suite of reports to provide management and partners with accurate information for effective operational management.
  • Manage multiple tasks for various groups independently and reliably, even in time-sensitive situations.
  • Identify areas for process improvement and efficiency, executing change management initiatives while fostering collaboration in a matrix environment.
  • Exhibit strong analytical and organizational skills, demonstrating personal accountability and a passion for execution.

Qualifications
  • Minimum of 3 years of experience in a call center environment.
  • At least 1 year of experience in forecasting is highly preferred.
  • Proven experience in developing staffing plans is required.
  • Strong understanding of Full-Time Equivalent (FTE) calculations and labor cost applications.
  • Demonstrated analytical expertise in contact center trends, with the ability to present findings regularly.
  • Advanced proficiency in MS Word, Excel, PowerPoint, and OLAP knowledge is preferred.
  • Excellent written and verbal communication skills.
  • Ability to maintain confidentiality and demonstrate attention to detail.
  • Strong problem-solving and negotiation skills.
  • Self-motivated with effective time management capabilities.
  • Capacity to handle multiple tasks and meet deadlines in a fast-paced environment.

Compensation and Benefits

Ally Financial offers a competitive compensation package that includes base pay and performance-based incentives. Our Total Rewards program encompasses industry-leading benefits designed to support your health, well-being, and financial future.

We are committed to fostering a diverse and inclusive workplace and welcome applicants from all backgrounds. Ally Financial is an equal opportunity employer, and we strive to provide reasonable accommodations for individuals with disabilities.

For more information about our Total Rewards, please refer to our official resources.

  • Capacity Planning Senior Analyst

    1 week ago

    Lewisville, Texas, United States Ally Financial Full time

    General Overview Career Field Customer Service Country United States Work Location Multiple Locations Remote Work No About Ally and Your Career At Ally Financial, we believe that our success is tied to the success of our employees. We prioritize the well-being of our team members, fostering a culture that values work-life balance, diversity, and...

  • Lead Financial Analyst

    1 week ago

    Lewisville, Texas, United States Everest Search Partners Full time

    Job OverviewSUMMARY: The Lead Financial Analyst will play a pivotal role in supporting the Finance and Accounting division by providing precise, timely, and high-quality financial insights. The ideal candidate will possess extensive knowledge of the organization's financial systems, enabling them to extract and interpret data for monthly, quarterly, and...

  • Financial Planning Analyst

    2 weeks ago

    Lewisville, Texas, United States Caliber Collision Centers Full time

    Service Center Caliber Collision CentersPosition: Financial Planning Analyst Work Location: Remote Job Overview: As a Financial Planning Analyst, you will be responsible for monitoring and evaluating historical and current trends in essential performance indicators, encompassing all aspects of revenue, cost of sales, expenditures, and capital investments....

  • Lead Financial Analyst

    2 weeks ago

    Lewisville, Texas, United States Everest Search Partners LLC Full time

    SUMMARY :The Senior Financial Analyst will play a crucial role in supporting the Finance and Accounting division by providing precise, timely, and high-quality financial insights. The ideal candidate will possess extensive knowledge of the organization's financial systems, enabling them to extract and analyze data effectively to support monthly, quarterly,...

  • Process Optimization and Automation Analyst

    2 weeks ago

    Lewisville, Texas, United States Tandym Group Full time

    Tandym Group is looking for a Process Optimization and Automation Analyst to join our team. This role involves a hybrid work arrangement and focuses on enhancing operational efficiencies through automation and optimization strategies.Key Responsibilities:The Process Optimization and Automation Analyst will:Facilitate collaboration with stakeholders to define...

  • Lead Financial Analyst

    2 weeks ago

    Lewisville, Texas, United States NextStep Recruiting Full time

    Position OverviewNextStep Recruiting is collaborating with a distinguished client in the finance sector, seeking to appoint a Lead Financial Analyst to enhance their expanding finance team. This is an excellent opportunity to establish your career with significant potential for advancement.Key Responsibilities:Oversee month-end financial reporting and...

  • Lead Financial Analyst

    1 week ago

    Lewisville, Texas, United States Primoris Full time

    Position Summary: Primoris Services Corporation is seeking a Lead Financial Analyst to join our team. This role is crucial in supporting and enhancing the corporate accounting operations within our Shared Services division. We are looking for an enthusiastic self-starter who thrives in a dynamic and fast-paced setting. Key Responsibilities: Oversee month-end...

  • Lead Financial Insights Analyst

    2 weeks ago

    Lewisville, Texas, United States The Apparel Group, Ltd Full time

    Position Overview:The Lead Financial Insights Analyst will be instrumental in enhancing the financial reporting, strategic planning, forecasting, and analytical functions for The Apparel Group, Ltd. This role is tasked with ensuring the preparation of precise and timely budgets and forecasts, alongside conducting variance analysis, supply chain performance...

  • Lead Systems Architect

    1 week ago

    Lewisville, Texas, United States Verdant Infotech Solutions Full time

    Position OverviewLead Systems Architect (Java)Company: Verdant Infotech SolutionsWork Arrangement: OnsiteVisa Sponsorship: AvailableAbout the RoleVerdant Infotech Solutions is seeking a seasoned Systems Architect to join our dynamic team. This role is pivotal in driving essential business strategies within our technology division. As a Lead Systems...

  • Senior Financial Data Analyst

    4 days ago

    Lewisville, Texas, United States BayMark Health Services Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Data Analyst to join our team at BayMark Health Services. As a key member of our finance department, you will be responsible for providing financial and data analytics across the organization.Key ResponsibilitiesFinancial Analysis and ReportingPerform in-depth financial analysis, trend analysis, and...

  • Senior Financial Data Analyst

    2 days ago

    Lewisville, Texas, United States BayMark Health Services Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Data Analyst to join our team at BayMark Health Services. As a key member of our finance department, you will be responsible for providing financial and data analytics across the organization.Key ResponsibilitiesFinancial Analysis and ReportingPerform in-depth financial analysis, trend analysis, and...

  • Powertrain Product Planning Supervisor

    4 weeks ago

    Lewisville, Texas, United States PACCAR Full time

    Company InformationPACCAR is a Fortune 500 company recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt,, and DAF Trucks. Whether you want to design the transportation technology of tomorrow, figure out how to manufacture, sell, or service it, you...

  • Lead Licensed Practical Nurse

    2 weeks ago

    Lewisville, Texas, United States Tarantino Full time

    Tarantino is in search of a Lead Licensed Practical Nurse (LPN/LVN) to deliver professional nursing care to residents in our Assisted Living facility, adhering to the standards set forth by our organization.Key Responsibilities:• Oversee medication administration within the Assisted Living sector, ensuring compliance with all relevant Federal and State...

  • Lead Systems Engineer

    2 weeks ago

    Lewisville, Texas, United States Verdant Infotech Solutions Full time

    Senior Systems Engineer - Java ExpertiseVerdant Infotech Solutions is seeking a highly skilled Senior Systems Engineer with a strong proficiency in Java. This role requires an individual who can effectively manage and transition services and applications into the production environment, primarily focusing on Java-based systems.Essential Skills:Proven...

  • Lead Systems Engineer

    2 weeks ago

    Lewisville, Texas, United States Verdant Infotech Solutions Full time

    Senior Systems Engineer - Java ExpertiseVerdant Infotech Solutions is in search of a Senior Systems Engineer with a strong proficiency in Java. This role is focused on delivering high-quality engineering solutions and is open to candidates with various visa statuses.Essential Skills:Proven leadership capabilitiesExcellent communication skillsPosition...

  • Senior Financial Analyst

    1 week ago

    Lewisville, Texas, United States The Apparel Group Full time

    Position Overview: The Senior Financial Analyst will be instrumental in delivering comprehensive financial reporting, strategic planning, forecasting, and business analytics for The Apparel Group. This role entails the creation of precise and timely budgets and forecasts, alongside conducting variance analysis and evaluating supply chain and logistics...

  • Optimization and Process Improvement Specialist

    4 days ago

    Lewisville, Texas, United States Tandym Group Full time

    A top financial services company, Tandym Group, is seeking a highly skilled Optimization and Process Improvement Specialist to join their team. In this role, the successful candidate will be responsible for optimizing and automating business processes to improve efficiency and reduce costs.The Optimization and Process Improvement Specialist will lead and/or...

  • Optimization and Process Improvement Specialist

    2 days ago

    Lewisville, Texas, United States Tandym Group Full time

    A top financial services company, Tandym Group, is seeking a highly skilled Optimization and Process Improvement Specialist to join their team. In this role, the successful candidate will be responsible for optimizing and automating business processes to improve efficiency and reduce costs.The Optimization and Process Improvement Specialist will lead and/or...

  • Process Optimization and Automation Expert

    2 days ago

    Lewisville, Texas, United States ICONMA Full time

    About the RoleAs a Process Optimization and Automation Expert at ICONMA, you will play a critical role in supporting the systems definition process by ensuring that requirements accurately reflect business processes and are understood during design and development.Key ResponsibilitiesOptimize and automate processes to improve efficiency and reliabilityWork...

  • Automotive Service Manager

    4 days ago

    Lewisville, Texas, United States Bridgestone America, Inc. Full time

    **Job Summary**Bridgestone America, Inc. is seeking an experienced Automotive Service Manager to lead our team of technicians and provide exceptional customer service. As a key member of our retail operations team, you will be responsible for managing customer relationships, supervising technicians, and ensuring high-quality service standards.**Key...