Quality Management Specialist
2 days ago
Lutheran Services Florida (LSF) is seeking a highly skilled Quality Management Specialist to join our team. As a key leader in our quality management efforts, you will take full ownership of the continuous quality improvement processes within the program, applying critical thinking to drive quality initiatives and ensure that every aspect of our services meets the highest standards.
Key Responsibilities:- Assist Regional Director, program leaders, and other staff with organization and maintenance of complex files, including confidential client files and statistical information.
- Participate in reviews and analyses as a subject matter expert, serving as a resource to other team members and leadership.
- Lead and participate in program and agency-wide continuous quality improvement (CQI) and Performance Quality Improvement (PQI) initiatives through participation on initiative workgroups/committees.
- Lead accreditation maintenance and reaccreditation activities for the program in coordination with LSF Quality Assurance Department.
- Liaison and coordinate with external monitoring bodies to analyze and report on the results of external monitoring.
- Ensure the monthly billings for designated programs are accurate.
- Functions in team setting with a willingness to cross train, assist program staff with intakes, potential discharges, discharges, transitions of youth to and from LSF residential programs, and timely data entry as needed and/or assigned.
- Tracks, monitors, and ensures compliance with contract and performance measures.
- Tracks, monitors, and ensures compliance with staff training requirements in coordination with the Shelter Manager.
- Leads corrective action planning and performance improvement planning efforts for program.
- Assists in training of direct care staff and shelter/residential managers to ensure contract and regulation requirements.
- Weekly monitoring of residential program(s) for maintenance, safety issues, log documentation (meds, visits, etc.), file organization, and compliance with contract requirements.
- Ensuring compliance with all funders, local, state, Quality Assurance Standards.
- Plan, coordinate, and facilitate quarterly peer record reviews and compile aggregate reports for leadership team in coordination with LSF QA Department.
- Participates in the Florida Network monthly QI/Program meetings and updates management team as indicated.
- Represents agency and maintains Peer Reviewer status with Statewide CINS/FINS contract requirement.
- Responsible for the identification, investigation, and reporting of all program-related critical/serious incidents and reports incident and event data according to key funder, state licensure, and LSF requirements.
- BA/BS required. Masters' degree in human services is preferred.
- Must have a minimum of 3-5 years job-related experience, including 2-3 years in Quality Management.
- Experience with an accreditation process is required for this role.
- Must possess demonstrated leadership and administrative abilities; be able to develop and monitor contracts; be able to work effectively with others; be a good team player; present self well in public; be an effective communicator; and function well with a minimum of supervision.
- Must have Microsoft Office proficiency.
LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission-driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.
Amazing benefits package including:
- Medical, Dental, and Vision
- Teladoc (24/7 online access to doctors)
- Employee Assistance Program (EAP)
- Employer-paid life insurance (1X salary)
- 13 paid holidays + 1 floating holiday
- Generous PTO policy (starting at 16 working days a year)
- 403(b) Retirement plan with 3% discretionary employer match or 3% student loan repayment reimbursement
- Tuition reimbursement
Lutheran Services Florida embraces diversity, equity, and inclusion in all business practices. LSF is proud to be an equal opportunity employer.
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