Customer Service Ambassador

7 days ago

Harvey Louisiana, United States Boomtown New Orleans Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Boomtown New Orleans. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience.

Key Responsibilities
  • Provide friendly and efficient service to guests during check-in and check-out procedures.
  • Makes and confirms reservations and assists guests with problems or questions.
  • Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).
  • Performs Front Desk, Call Center, and other Hotel-related duties when necessary.
  • Keeps Hotel Services Supervisor informed of any problems.
  • Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
  • Accurately enters all reservations into the computer system according to departmental policy and procedure.
  • Assists the Player Development team with all reservations and requests.
  • Ensures that rooms are clean prior to issuing keys.
  • Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.
  • Maintains an operating bank, renders bills, and issues change.
  • Responsible for the control of safe deposit transactions.
  • Empowered to ensure guests' problems/concerns are resolved in a prompt, courteous, and efficient manner.
Requirements
  • High School Diploma or equivalent required.
  • Prior Hospitality or Front Desk experience preferred.
  • Strong computer skills with proficiency in Microsoft Office applications preferred.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must possess exceptional customer service and interpersonal skills.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Must have basic math and money handling skills.
  • Must have ability to work efficiently in a team-oriented environment.
  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
  • Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

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