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Customer Service Representative

2 months ago

Harvey, Louisiana, United States The Insurance Center Of New Orleans Full time
Job Overview

The Insurance Center of New Orleans is seeking a highly skilled and detail-oriented professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.


Key Responsibilities
  • Process and issue insurance documentation and updates to policies.
  • Assist clients with payments and resolve any related issues.
  • Support agents with daily tasks and provide administrative assistance.
  • Maintain accurate and up-to-date client records.
  • Respond to client inquiries, resolve issues, and follow up on concerns.

Requirements
  • Proven customer service experience, preferably in the insurance industry.
  • Strong technical skills, including proficiency in Microsoft Office Suite and Agency Management software.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to multitask, prioritize tasks, and meet deadlines.

What We Offer
  • A competitive annual base salary based on experience.
  • Paid time off (PTO) and a comprehensive benefits package.
  • A dynamic and supportive work environment with opportunities for career growth and professional development.