Customer Service Specialist

1 week ago


Harvey, Louisiana, United States Keefe's AC, Heating & Electrical Full time
Job Overview

Salary: Starting at $16.00/hr.

About Us

At Keefe's A/C, Heating & Electrical, we pride ourselves on our growth, driven by our commitment to excellence and customer satisfaction. Our team is dedicated to providing exceptional service, and we believe in fostering a supportive and engaging work environment. Join us and experience the appreciation that comes from being part of a dedicated team that values integrity and continuous improvement.

What We Provide

  • Comprehensive Medical Insurance (employee-only coverage).
  • Additional benefits including Dental, Vision, Life insurance, and Short-term Disability.
  • 401k Plan with a 4% company match.
  • A supportive work family. We prioritize team bonding through company outings and encourage the development of lasting friendships.

Your Role

As a Customer Service Specialist, your primary responsibility will be to enhance customer satisfaction by converting incoming and outgoing calls into scheduled service appointments.

Key Responsibilities

  • Master the call script to ensure professionalism and authenticity in customer interactions.
  • Engage in ongoing training to enhance your professional skills.
  • Maintain and update our customer database with accurate information.
  • Communicate effectively with dispatch and management.
  • Demonstrate the ability to manage multiple tasks efficiently.
  • Perform other assigned duties as needed.

Qualifications

  • Availability to work Monday through Friday, between 7am - 7pm, and Saturdays from 7am - 6pm.
  • Bilingual in English and Spanish is a plus.

Preferred Skills and Experience

  • A passion for achieving goals and finding challenges enjoyable.

If you are looking for a fulfilling career where your contributions are valued and you can grow professionally, consider joining our team. At Keefe's A/C, Heating & Electrical, you will find a workplace that appreciates your efforts and recognizes the impact of your work on our company's success.

Note: Candidates must successfully pass a background check and drug tests prior to and during employment. This position offers long-term employment opportunities.

Equal Opportunity Employer



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