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Customer Service Representative

2 months ago

Harvey, Louisiana, United States Keefes Full time

About Us

At Keefes A/C, Heating & Electrical, we pride ourselves on being a team of dedicated professionals who strive for excellence in providing top-notch service to our customers. Our commitment to quality and customer satisfaction has earned us a reputation as a trusted and reliable partner in the home service industry.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments.

Key Responsibilities

  • Learn and master our call script to ensure professional and authentic interactions with customers
  • Participate in ongoing training and development to enhance your skills and knowledge
  • Maintain accurate and up-to-date customer database information
  • Communicate effectively with dispatch and management teams
  • Multi-task and prioritize tasks to meet deadlines
  • Perform other duties as assigned

What We Offer

We are committed to providing a comprehensive benefits package that includes:

  • 100% paid medical insurance (employee only coverage)
  • Dental, vision, life insurance, short-term disability, and other benefits
  • 401k plan with company match
  • A supportive and inclusive work environment

Why Join Our Team?

At Keefes A/C, Heating & Electrical, we value our team members and strive to create a work environment that is both challenging and rewarding. If you are a motivated and customer-focused individual who is looking for a long-term career opportunity, we encourage you to apply for this position.