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Hospitality Ambassador

2 months ago

New Port Richey, Florida, United States BayCare Health System Full time
About the Role

BayCare Health System is seeking a skilled Guest Services Specialist to join our team. As a key member of our hospital staff, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our patients and their families.

Key Responsibilities
  • Deliver world-class customer service and serve as the liaison to all services within the hospital and surrounding community.
  • Develop and maintain strong relationships with patients, families, and hospital staff.
  • Provide assistance with reception, registration, and check-in processes.
  • Manage visitor and waiting room areas to ensure a comfortable and welcoming environment.
  • Assist with document management and maintain accurate records.
  • Participate in emergency response and environment of care initiatives.
Requirements
  • 1 year of experience in a high-stress, fast-paced work environment.
  • Advanced computer skills and ability to learn new software systems.
  • Self-motivated team player with excellent communication and interpersonal skills.
  • Ability to work varied shifts, including weekends and holidays.
  • High school diploma or equivalent required; associate's degree or health science specialization preferred.
What We Offer
  • A competitive total reward package, including benefits, paid time off, tuition reimbursement, and a 401(k) match.
  • Opportunities for professional growth and development within a dynamic and forward-thinking organization.
  • A collaborative and supportive work environment that values teamwork and excellence.