Contact Center Quality Assurance Manager
7 days ago
We are seeking a highly skilled Quality Assurance Specialist to join our Contact Center Support Team at USA Clinics Group. As a key member of our team, you will be responsible for ensuring the delivery of exceptional customer experiences through quality evaluations, coaching, and training.
Key Responsibilities- Quality Evaluations: Conduct thorough and timely quality evaluations to assess customer interactions and identify areas for improvement.
- Coaching and Training: Deliver coaching sessions and training programs to help team members improve their performance and meet quality standards.
- Quality Scorecards: Complete and maintain accurate quality scorecards to track team performance and identify trends.
- Process Improvement: Collaborate with leadership and cross-functional teams to identify opportunities for process improvement and implement changes to enhance customer experience.
- Reporting and Analysis: Analyze quality data and performance metrics to identify trends and areas for improvement, and provide recommendations for process enhancements.
- Strong Communication Skills: Ability to articulate feedback clearly and professionally to team members.
- Analytical Skills: Ability to analyze call data and performance metrics to identify trends and areas for improvement.
- Process Knowledge: Understanding of call center workflows, metrics, and best practices.
- Time Management: Ability to manage multiple tasks and prioritize effectively, often handling numerous assessments and reports.
- Competitive Salary
- Comprehensive Benefits Package
- Opportunities for Professional Growth and Development
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Northbrook, Illinois, United States USA Clinics Group Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at USA Clinics Group. As a Quality Assurance Specialist, you will play a critical role in ensuring the delivery of exceptional customer experiences across our contact center operations.Key ResponsibilitiesQuality Evaluation and Monitoring: Conduct thorough quality...
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Contact Center Operations Manager
7 days ago
Northbrook, Illinois, United States USA Clinics Group Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Workforce Scheduling Analyst to join our team at USA Clinics Group. As a key member of our Contact Center support operations team, you will play a critical role in driving staffing and scheduling optimization, adherence, and reporting.Key ResponsibilitiesMonitor and Analyze Real-Time Interaction...
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Quality Assurance Specialist
7 days ago
Northbrook, Illinois, United States USA Clinics Group Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our Contact Center Support Team at USA Clinics Group. As a key member of our team, you will be responsible for ensuring the delivery of exceptional customer experiences through quality evaluations, coaching, and training.Key ResponsibilitiesQuality Evaluations: Conduct thorough...
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Quality Assurance Technician
1 week ago
Northbrook, Illinois, United States Jobot Full timePrint Quality Technician - 1st Shift, Growth PotentialThis opportunity is hosted by Jobot.Salary: $17 - $25 per hourAbout Us:We are one of North America's premier providers of Sustainable Labeling Solutions, specializing in pressure sensitive, flexographic, and shrink sleeve labels for leading brands across various consumer markets such as Personal Care,...
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Quality Assurance Print Technician
2 weeks ago
Northbrook, Illinois, United States Jobot Full timePosition Overview:Join our dynamic team as a Quality Assurance Print Technician, where you will play a crucial role in maintaining the highest standards of quality in our printing operations. This position is ideal for individuals looking to transition into quality assurance from a printing background, with a strong emphasis on growth and development.About...
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Quality Assurance Print Specialist
2 weeks ago
Northbrook, Illinois, United States Jobot Full timePosition Overview:As a Quality Assurance Print Specialist, you will play a crucial role in supporting our Operations team in maintaining the highest standards of quality in our printing processes. Key Responsibilities:1. Conduct thorough Quality Assurance checks including Press Checks, Seaming Checks, and Flexible Packaging Checks at the start of each...
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Northbrook, Illinois, United States USA Clinics Group Full timeJob OverviewThe USA Clinics Group is seeking a dedicated professional to join our Contact Center support operations team. In this role, you will collaborate closely with internal stakeholders to enhance staffing and scheduling efficiency, ensure adherence to service levels, and generate insightful reports. Your primary responsibility will be to guarantee...
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Quality Assurance Specialist
2 weeks ago
Northbrook, Illinois, United States Jobot Full timeAttention Quality Assurance Specialists with a background in Automotive or Diecasting! This opportunity is presented by Jobot.About Us: We are a leading global producer of Engineered Diecast Components, catering to various sectors including automotive, heavy truck, recreational products, marine, small engine/agriculture, and oil and natural gas...
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Quality Assurance Specialist
4 days ago
Northbrook, Illinois, United States United Performance Metals (ONI Company) Full timeJob SummaryUnited Performance Metals (ONI Company) is seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our products meet the highest quality standards.Key ResponsibilitiesReview product certifications for release acceptance or...
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Quality Assurance Testing Specialist
2 weeks ago
Northbrook, Illinois, United States Berkshire Hathaway GUARD Insurance Companies Full timePosition OverviewQuality Assurance Testing SpecialistBerkshire Hathaway GUARD Insurance Companies is on the lookout for a Quality Assurance Testing Specialist to enhance our operations.Our esteemed reputation is built on trust and excellence, as evidenced by our A+ "Superior" rating from a prominent independent insurance rating organization. With the backing...
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Quality Assurance Testing Specialist
2 weeks ago
Northbrook, Illinois, United States Berkshire Hathaway GUARD Insurance Companies Full timePosition OverviewQuality Assurance Testing SpecialistBerkshire Hathaway GUARD Insurance Companies is in search of a Quality Assurance Testing Specialist to enhance our operations.Our esteemed reputation is built on a foundation of trust, service, and innovation, recognized by an A+ "Superior" rating from a leading independent insurance rating organization....
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Quality Assurance Testing Specialist
2 weeks ago
Northbrook, Illinois, United States Berkshire Hathaway GUARD Insurance Companies Full timePosition Overview:Quality Assurance Testing SpecialistBerkshire Hathaway GUARD Insurance Companies is in search of a Quality Assurance Testing Specialist to enhance our operational team.Our esteemed reputation is a testament to our commitment to excellence, as evidenced by our A+ Superior rating from a prominent independent insurance rating organization....
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Quality Assurance Testing Specialist
2 weeks ago
Northbrook, Illinois, United States Berkshire Hathaway GUARD Insurance Companies Full timePosition Overview:Quality Assurance Test AnalystBerkshire Hathaway GUARD Insurance Companies is in search of a Quality Assurance Test Analyst to enhance our team.Our organization prides itself on a solid reputation, having achieved an A+ Superior rating from a prominent independent insurance rating agency. Supported by our parent company, Berkshire Hathaway...
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Quality Assurance Test Specialist
2 weeks ago
Northbrook, Illinois, United States Berkshire Hathaway GUARD Insurance Companies Full timePosition OverviewQuality Assurance Test SpecialistBerkshire Hathaway GUARD Insurance Companies is in search of a Quality Assurance Test Specialist to enhance our operational team.Our organization prides itself on a solid reputation, having earned an A+ "Superior" rating from a leading independent insurance rating agency. Supported by our parent company,...
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Quality Assurance Specialist II
2 weeks ago
Northbrook, Illinois, United States Michael Page Full timePosition OverviewWe are seeking a dedicated Quality Assurance Specialist II to join our dynamic team. This role offers a Flexible Work Environment & 15% BonusOpportunity to work with an industry leader in the Medical Device sectorAbout the CompanyOur client is a prominent manufacturer in the medical device industry, committed to delivering exceptional...
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Automotive Quality Assurance Specialist
2 weeks ago
Northbrook, Illinois, United States Jobot Full timeQuality Assurance Technicians with expertise in Automotive or Diecasting are encouraged to explore this opportunityAbout the Position:This role is hosted by Jobot, where we are seeking a skilled Quality Technician to oversee one of our four Value Streams in an automotive diecasting production setting.Compensation:Salary range: $50,000 - $70,000...
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Automotive Quality Assurance Specialist
2 weeks ago
Northbrook, Illinois, United States Jobot Full timeQuality Assurance Technicians with expertise in Automotive or Diecasting, take noteThis position is hosted by Jobot.About Us:We are a worldwide producer of Engineered Diecast Components, catering to various sectors including automotive, heavy truck, recreational products, marine, small engine/agriculture, and oil and natural gas industries.Why Consider This...
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Call Center Operations Manager
7 days ago
Northbrook, Illinois, United States USA Clinics Group Full timeJob SummaryUSA Clinics Group is seeking a highly skilled Call Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for analyzing and improving contact center performance and metrics to support our internal and offshore strategies.Key ResponsibilitiesPerformance Analysis: Evaluate and enhance contact...
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Workforce Management Coordinator
7 days ago
Northbrook, Illinois, United States Vein Clinics of America Full timeWe are seeking a detail-oriented Workforce Management Coordinator to join our team at Vein Clinics of America. The ideal candidate will have a strong analytical mindset and excellent communication skills.Key Responsibilities:Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and strategic...
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Quality Control Technician
1 week ago
Northbrook, Illinois, United States Jobot Full timePrint Quality Technician - Transitioning from Print Operator to Quality Assurance - 1st Shift, Growth PotentialThis opportunity is hosted by Jobot.Salary: $17 - $25 per hourAbout Us:We are a prominent provider of Sustainable Labeling Solutions in North America, specializing in pressure-sensitive, flexographic, and shrink sleeve labels for top brands across...