Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Federal Bank. As a key member of our retail banking team, you will be responsible for providing exceptional service to our customers, processing daily transactions, and identifying opportunities to cross-sell our products and services.
Key Responsibilities- Customer Service: Provide accurate, personable, and efficient processing of all transactions, ensuring a high level of customer satisfaction.
- Product Knowledge: Develop and maintain knowledge of all retail products and services, including deposit accounts, loans, and investment products.
- Problem-Solving: Respond competently and consistently to customer inquiries and resolve issues in a timely and professional manner.
- Teamwork: Collaborate with other departments to ensure seamless service delivery and meet sales goals.
- Compliance: Maintain knowledge of and comply with all bank policies, procedures, and regulatory requirements.
- Education: High school graduate or equivalent.
- Experience: Previous cash handling or customer service experience preferred.
- Skills: Excellent interpersonal, communication, and organizational skills; problem-solving and critical thinking skills; and ability to work in a fast-paced environment.
This role operates in a professional office environment with a typical interior work setting. The employee is required to stand or sit for long periods, walk, stoop, or bend, and use hands to handle or feel objects. Ability to drive a vehicle for travel is required for the position.
First Federal Bank is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or any other legally protected status.
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