Store Operations Manager
7 days ago
We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Wegmans. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to be successful in their roles.
Key Responsibilities- Store Operations Management: Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments throughout the store.
- Team Leadership: Manage the performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
- Customer Service: Provide exceptional customer service to customers and employees alike, acting as a champion throughout the store for our values and standards.
- Problem Solving: Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges.
- Special Projects: Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture.
- Experience: 1 or more years of work experience, preferably in customer service, or a college degree.
- Computer Skills: Proven ability to multi-task and handle interruptions in a fast-paced environment.
- Leadership Experience: Experience leading a team.
- Adaptability: Ability to quickly learn and adapt to new situations and subject matters.
At Wegmans, we believe in caring, respect, empowerment, high standards, and making a difference in the community. We offer a family-like atmosphere of shared support, leaders who have your best interest at heart, and growth as part of everything we do. We are proud to offer a comprehensive benefits package, including paid time off, higher premium pay rates for working Sundays or on recognized holidays, health care benefits, retirement plan, scholarship program, and more.
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