Specialized Service Team Manager

2 weeks ago


Atlanta, Georgia, United States Stellantis Financial Services US Full time
Job Title: Specialized Service Team Manager

We are seeking a highly skilled and experienced Specialized Service Team Manager to join our team at Stellantis Financial Services US. As a key member of our operations team, you will be responsible for leading a team of professionals in providing exceptional service to our customers.

Job Summary

The Specialized Service Team Manager will be responsible for overseeing the day-to-day operations of the specialized service team, ensuring that all processes are running smoothly and efficiently. This includes creating and implementing processes to improve business performance, monitoring staff performance, and ensuring compliance with corporate policies and federal and state regulations.

Key Responsibilities
  • Lead and manage a team of specialized service representatives to ensure exceptional customer service and high-quality results.
  • Develop and implement processes to improve business performance, including workflow management and process optimization.
  • Monitor and analyze staff performance, providing coaching and training as needed to ensure team members are meeting performance objectives.
  • Ensure compliance with corporate policies, federal and state regulations, and industry standards.
  • Collaborate with cross-functional teams to achieve business objectives and improve customer satisfaction.
Requirements
  • Minimum of 2 years of experience in auto repossession, collection, or remarketing.
  • Minimum of 1 year of team lead/supervisor experience.
  • High school diploma and/or GED.
  • Strong leadership and supervisory skills, with the ability to motivate and develop team members.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
What We Offer

Stellantis Financial Services US offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.



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