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Client Relationship Manager
2 months ago
The Client Relationship Manager engages with both current clients and potential customers within a designated region to deliver exceptional service and drive sales growth by collaborating with external partners to secure coverage options not available through HAI Group offerings.
This role involves assessing various insurance programs, eligibility criteria, and pricing structures to identify the most suitable insurance solutions for the client's needs and risks.
Responsibilities include comprehensive account management for clients in the assigned area, encompassing new business acquisition, renewal assessments, negotiations, policy inquiries, coverage evaluations, and billing questions.
Key Responsibilities- Facilitate customer-centric initiatives and oversee accounts and designated clients.
- Conduct renewal processes, sales, and cross-selling efforts; evaluate eligibility, risk exposures, inspection findings, loss history, and other relevant data to determine the best insurance solutions.
- Analyze the performance of current market pricing and coverage; negotiate rates or premiums in line with established underwriting authority.
- Comply with eligibility standards, underwriting protocols, and agency agreements of insurance partners, executing rate plans responsibly within the guidelines of the authorizing insurer.
- Build and maintain external relationships with reputable companies that exhibit strong capacity and excellent customer service. Act as a liaison to support internal operations, providing necessary assistance, research, and support to the Underwriting department.
- Serve as a subject matter expert for assigned coverage areas and lines of business.
- Exceptional attention to detail.
- Strong organizational abilities, capable of managing multiple priorities while ensuring efficient workflows.
- Customer-focused mindset, with the initiative to address agency and client needs.
- Effective communication skills, both written and verbal; able to articulate ideas clearly to clients.
- Adept at handling multiple and shifting priorities.
- Bachelor's degree or equivalent professional experience.
- Minimum of 3 years' experience in commercial lines service within an insurance company or agency operations.
- Possession of a resident producer license.
- Ability to obtain licensure in all 50 states.
- Willingness to travel (approximately 3 trips annually).
- Experience with agency management systems is preferred.
- Must be legally authorized to work in the United States without the need for employer sponsorship.
- Office setting with climate control.
- Ability to lift up to 25 lbs.
- Prolonged periods of sitting and using a computer.
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, and activities required of the employee for this position. Responsibilities may change at any time with or without notice.
The Account Services Department is dedicated to creating an outstanding customer experience for both existing members and potential clients of HAI Group. This team understands the unique challenges faced by customers in the Public and Affordable housing sector and builds relationships to address those challenges through HAI Group's products and services.
The Account Services Team represents HAI Group at various industry events, translating the organization's mission and vision into every interaction.
Team members foster positive client relationships to generate new business opportunities within their assigned territories.
Company OverviewHAI Group is a leading property-casualty insurance provider committed to serving affordable housing organizations. While we are recognized as pioneers in affordable housing insurance programs, our expertise extends beyond insurance.
We are dedicated to protecting, preserving, and promoting the sustainability of affordable housing through a range of products and services that address the challenges faced by housing organizations.
In addition to insurance, we offer risk management services, online training, and consulting services utilized by numerous housing organizations nationwide.
HAI Group has been recognized as a Top Workplace in recent years.
Cultural ObjectiveHAI Group fosters a culture that promotes a safe and healthy work environment, emphasizing inclusivity and belonging for all by exceeding customer expectations, collaborating across the organization, embracing diversity, and demonstrating mutual respect and empathy.
Benefits and Perks- Eligibility for bonus programs.
- Annual merit increase opportunities.
- Comprehensive 401(k) plan with non-elective contributions.
- Flexible work schedules.
- Generous paid time off, volunteer days, and holidays.
- Medical, vision, and dental insurance.
- Company-paid life, AD&D, short-term, and long-term disability coverage.
- Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care options.
- On-site wellness facilities, including a gym and outdoor recreational areas.
- Tuition reimbursement and loan repayment assistance.
- Opportunities for professional development and community outreach.
HAI Group is an Equal Opportunity Employer.
No agency submissions, please. Resumes submitted to any HAI Group employee without a current, signed, and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group, and no agency fees will be paid.
