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Clinical Services Associate
2 months ago
We are seeking a highly skilled and compassionate Clinical Services Associate to join our team at Penn Medicine. As a key member of our clinical support staff, you will play a vital role in delivering exceptional patient care and contributing to the success of our healthcare organization.
Key Responsibilities- Patient Care:
- Room patients promptly and efficiently, using electronic medical records to ensure accurate and timely documentation.
- Observe patient condition and communicate any abnormal data or changes to providers.
- Assist patients with walking, transfers, and other needs as required.
- Clinical and Administrative Duties:
- Perform clinical and administrative tasks as a Medical Assistant and Patient Services Associate, as determined by the practice.
- Assist with minor surgical procedures, EKGs, and other outpatient screening tests as per MD order.
- Respond to emergency/code situations and maintain a safe environment for patients.
- Clerical and Other Accountabilities:
- Provide responsive and proactive telephonic patient care, including care coordination with specialists and ancillary services.
- Obtain and scan documents as required, complete medical forms, and prepare patient correspondence.
- Assist with scheduling patient appointments, collecting copays, and updating appointment status in electronic medical records.
- Basic Cardiac Life Support certification required.
- MA certification required within 90 days of hire (if position is in PA).
- High school diploma/GED and 2+ years of medical office experience or customer service experience required.
- Associate's degree preferred.
Penn Medicine is a leading academic medical center dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. We offer a comprehensive benefits package, including generous paid time off and paid holidays, and health insurance premiums that have remained flat for 5 years.
We are an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.