Patient Service Associate

3 weeks ago


Morrisville, United States Dukehealth.org Full time

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

ONSITE POSITION: Monday - Wednesday, Friday (8:30am - 5:30pm); Saturday (8:00am - 2:00pm)

Summary

Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Work Performed

  • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
  • Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office c harts, medical records, reports, petty cash and collections bag.
  • File history sheets, ancillary reports and all other required patient record documentation.
  • Return medical records.
  • Attach HIPPA/Medicare documents to the encounter forms.
  • Check-in patient upon arrival in the practice.
  • Identify correct patient information in Maestro Care. Verify patient demographic data.
  • Edit Maestro Care as needed.
  • Accurately identify the appropriate account for patient visit.
  • Present and educate patients on required forms and obtain signature as required by policy and procedure.
  • Completes all Maestro Care check-in files and manage all appropriate alerts.
  • Collect and post co-payments and balances on accounts due.
  • Imprint all patient specific chart documents and requisition/transmittal documents.
  • Copy, file and distribute insurance cards as indicated by procedure.
  • Coordinate all labs/ procedures as requested.
  • Maintain private physician office charts.
  • Prepare encounter forms.
  • Investigate and account for missing encounter forms.
  • Audit encounter forms for completeness and accuracy before batching.
  • Batches encounter forms or charge posting in Maestro Care.
  • Schedule tests and procedures.
  • Complete and distribute ancillary service requisitions.
  • Explain billing to patients according to PRMO credit and collection policies.
  • Determine the amount of cash to be collected based on insurance plan.
  • Check- outpatients.
  • Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
  • Answer telephone, take and deliver messages to physicians, nurses and others.
  • Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards
Knowledge, Skills and Abilities
  • Strong verbal and written communication.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.


Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. Providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

  • Morrisville, United States Duke University Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke Health's Patient Revenue Management OrganizationPursue your passion for caring with the Patient Revenue...


  • Morrisville, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...


  • Morrisville, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...


  • Morrisville, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services CoordinatorPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Coordinator, you will play a critical role in ensuring that our patients receive the highest level of care and service.Key Responsibilities:Assist in maintaining a patient/customer focus and support the delivery of high-quality...


  • Morrisville, Pennsylvania, United States Penn Medicine Full time

    Patient Services Coordinator Job DescriptionPenn Medicine is dedicated to delivering exceptional patient care, advancing medical research, and educating future healthcare leaders. As a Patient Services Coordinator, you will play a vital role in supporting the delivery of high-quality care and ensuring a positive patient experience.Key Responsibilities:Assist...


  • Morrisville, United States Foundation Medicine Full time

    The Client Services Representative is a vital position at FMI tasked with the responsibility of responding to and resolving a wide range of client inquiries and requests as well as acting as a liaison between departments within FMI, and between FMI a Client Service, Associate, Retail, Healthcare, Client, Patient, Skills


  • Morrisville, Pennsylvania, United States Tower Health Full time

    Job SummaryThe Patient Services Representative is a vital member of our team, responsible for delivering exceptional patient care and administrative support. This role requires a unique blend of clinical knowledge, technical skills, and excellent communication abilities.Key ResponsibilitiesProvide patient registration, scheduling, and customer service with a...


  • Morrisville, United States Owens & Minor, Inc. Full time

    About Owens & Minor, Inc.Owens & Minor, Inc. is a leading healthcare solutions company that provides integrated technologies, products, and services across the full continuum of care. With a presence in over 90 countries, we empower our customers to advance healthcare.Job SummaryThe Patient Service Technician is a critical role in our organization,...


  • Morrisville, Pennsylvania, United States Owens & Minor, Inc. Full time

    About Owens & Minor, Inc.Owens & Minor, Inc. is a leading healthcare solutions company that provides integrated technologies, products, and services across the full continuum of care. With a strong presence in the US and a global footprint, we empower our customers to advance healthcare through our innovative solutions.Job SummaryThe Patient Service...


  • Morrisville, Pennsylvania, United States NovaCare Rehabilitation Full time

    Job Summary:We are seeking a highly skilled Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will be responsible for managing the front desk operations, providing exceptional patient care, and ensuring a smooth experience for our patients.Key Responsibilities:Greet and register new patients,...


  • Morrisville, United States NovaCare Rehabilitation Full time

    Overview: When patients enter our center in Yardley, PA we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...


  • MORRISVILLE, United States Apria Full time

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our...


  • Morrisville, United States Owens & Minor, Inc. Full time

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our...


  • Morrisville, Pennsylvania, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Patient Services Coordinator, you will play a vital role in supporting the delivery of high-quality care and contributing to the success of our clinical teams.Key Responsibilities:Coordinate Daily Operations: Manage...


  • Morrisville, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services is seeking a skilled Licensed Practical Nurse (LPN) or Registered Nurse (RN) to provide high-quality patient care and support to our clients.The ideal candidate will have a strong foundation in nursing principles and practices, with the ability to assess, plan, implement, and evaluate patient care.Responsibilities:Utilize the...


  • Morrisville, Pennsylvania, United States The GIANT Full time

    Job SummaryThe GIANT Company is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing excellent customer service, maintaining a clean and safe store environment, and performing various tasks to support the store's operations.Key Responsibilities Provide exceptional customer service to...

  • Patient Coordinator

    3 weeks ago


    Morrisville, United States Avance Care Full time

    Overview:Who are we?Avance Care is in the business of improving the standard of healthcare. By offering specialized, accessible, cost-effective healthcare services, we keep our patients at the center!Why us?Enjoy the perks of a provider-owned practice with the support of a large healthcare management company.We offer a comprehensive benefits package...


  • Morrisville, United States Owens & Minor, Inc. Full time

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our...


  • Morrisville, United States Foundation Medicine Full time

    Job DescriptionAbout the JobThe Client Services Representative is a vital position at FMI tasked with the responsibility of respondingto and resolving a wide range of client inquiries and requests as well as acting as a liaison betweendepartments within FMI, and between FMI and its partners, customers and the patient. The incumbentoperates in a supportive...


  • Morrisville, United States Foundation Medicine Full time

    Job DescriptionAbout the Job The Client Services Representative is a vital position at FMI tasked with the responsibility of responding to and resolving a wide range of client inquiries and requests as well as acting as a liaison between departments within FMI, and between FMI and its partners, customers and the patient. The incumbent operates in a...