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Lead the Pack at The Wags Club as Our General Manager
1 month ago
The Wags Club, a premier dog resort, seeks a seasoned General Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service.
Key Responsibilities:
- Manage the day-to-day operations of our luxury dog resort, ensuring a safe and enjoyable experience for our guests.
- Build strong relationships with clients, addressing any issues that arise and ensuring every pet parent feels confident and cared for.
- Oversee all aspects of our business, from operations software to payroll, inventory, and vendor relations.
- Lead a team of professionals through coaching, performance appraisals, and development, creating a positive work environment.
- Play a crucial role in staff training and uphold the highest standards of care in feeding, grooming, and playtime.
- Drive sales and oversee front office operations, including social media and client communication.
- Collaborate with ownership to ensure the safe operation of all programs, maintain Cal/OSHA compliance, and handle employee benefits.
Requirements:
- A seasoned leader with experience running all aspects of a small business, including operations, staff management, and financial oversight.
- A commitment to high-level customer service, ensuring every client interaction reflects our dedication to excellence.
- Excellent communication skills for effective collaboration with team members and clients alike.
- A track record of successfully managing staff and driving sales, all while maintaining a fun and positive workplace.
- A strong commitment to our 24/7 operation, ensuring that our furry guests receive the best care at all times.
- A love for dogs – this is a must, as you'll be surrounded by them every day.
- A valid CA Driver's License and availability to work Monday-Sunday.
Why This Role is Perfect for You:
If you're a hard worker with a positive attitude who thrives in a fast-paced, dog-loving environment, this is the ideal role for you. You'll have the opportunity to lead an amazing team, interact with wonderful clients, and be part of a rapidly expanding company – all while enjoying the benefits of working with dogs every day.
