Fitness Industry Leader

7 days ago


Los Angeles, California, United States Gold's Gym Full time

Customer Experience Manager

Transform Lives at Gold's Gym

Gold's Gym SoCal seeks an experienced Customer Experience Manager to oversee club operations, train staff, and provide exceptional member services.

Key Responsibilities:

  • Lead club operations to ensure policies and procedures are followed
  • Train and supervise team members, including front desk and housekeeping associates
  • Manage membership questions, concerns, and inquiries
  • Partner with General Manager to provide a best-in-class member-centric experience
  • Engage members with fitness offerings, including personal training and group exercise classes
  • Ensure a clean, friendly, and well-maintained club environment

Requirements:

  • Ability to use sound business judgment and strong analytical skills
  • Effective communication and listening skills
  • Strong leadership qualities, motivational, communication, and team-building skills
  • College degree preferred, and current CPR certification required
  • Ability to move and lift up to 25 lbs, stand or walk for extended periods, and maintain a professional demeanor

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